International and
domestic calls

Cheap calls to any number

Call forwarding

Test before use

No long term contract

Free calls between users

Access to 0120/0800 free dial

Cheap calls to any number

Call forwarding

Test before use

No long term contract

Free calls between users

Access to 0120/0800 free dial

The lowest calling rates in the market

App for VoIP calls to regular phone numbers in Japan and worldwide

Never miss a call, even when you have no internet connection! Have the calls to your 050 number forwarded to a mobile or fixed phone in Japan or anywhere in the world.
Make calls from your My 050 app at a reasonable domestic rate, even while traveling abroad. Also, when someone in Japan calls you, they just dial your 050 number without any international prefix or country code and pay the domestic rate.
Make and receive calls by obtaining a 050 number, even if you are using a data-only SIM.
Register for a 050 number in addition to your current mobile line and separate your work calls from your private calls received on the same smartphone.
Before using, top up your My 050 account at any time online or at a convenience store.

N.B.
※ When calling a 0120/0800 Free Dial number, your 050 number is not going to be displayed due to a technical specification. Therefore, the call cannot be connected if a called party is set to reject anonymous numbers.
※※ The My 050 Number service does not support SMS.
※※※ We do not accept applications that are sent from the same email address (with the exception of minors) or applications that use disposable domain email addresses.

Check our rates

Destination	Country Code	Rate 050
Rates above in yen per minute and charged in six-second increments. Rates above in yen per minute and charged in six-second increments, except: yen per three minutes charged in three-minute increments (tax included). yen per minute charged in one-minute increments (tax included). Rates above are updated daily and subject to change without prior notice. Placing calls using prefixes/access phone numbers not published on this website may result in different calling rates. For more information, please contact customer service. Consumption tax does not apply to international calls. For a domestic call in Japan country code (81) is not required.
		¥¥

how to use

It is really fast and easy!

Click here for step-by-step instructions

application and maintenance fees!

Only for users with a My 050 number

Fees (non-refundable, tax included):
Application fee: ¥550.
Maintenance fee: ¥550 every six months.

After we validate your application, we will issue you a My 050 number. You will receive the contract details by email. We will also give you 5 free minutes and 8 days to test incoming and outgoing calls with your terminal and internet environment.

The application fee together with the first maintenance fee will be deducted from the customer's Brastel account balance on the 9th day after the application is validated and a 050 number is obtained. Each subsequent maintenance fee will be deducted from the customer's Brastel account balance at the end of every billing period of 6 months.

Important! If there is no sufficient balance in your account, your 050 number will be temporarily deactivated, and you will not be able to make or receive incoming calls. Once you top up your Brastel account with enough credit to cover the maintenance fee, your account will be automatically reactivated. If your 050 number remains deactivated for six months, it will expire permanently. Once your 050 number expires, you will need to apply for a new Brastel account to get a new 050 number. However, if there is any outstanding balance associated with your previous number, no application for a new number will be accepted until this balance is cleared.
※When recharging your account by means of credit transfer after your My 050 number has been deactivated, the application and the maintenance fees cannot be automatically withdrawn, so please contact customer service to help to activate your account.

PLEASE READ BEFORE APPLYING FOR THE SERVICE!

APPLY FOR A MY 050 NUMBER

Get your 050 number via My Account Page:
- Read and agree with the service terms and conditions.
- Tap the APPLY button.

Verify your identity (eKYC):
- Take a photo of your ID.
- Take a selfie photo.

Kindly hold off on submitting your Juminhyo until we've completed the initial review. You'll receive notification via email.

Send JUMINHYO to us:
[Brastel Telecom My 050]
130-0015 Tokyo-to,
Sumida-ku, Yokoami 2-6-2 2F
Important Notes:
- issued within the last 6 months.
- with no My Number indicated. For foreign nationals, it is necessary to have the Zairyu card number printed on the certificate.
- the address on your residence certificate must match the address on your identity verification document.

Once your application is approved, we will issue a number and send the contract details by email.

In order to acquire a 050 IP number, it is necessary to verify your identity with one of the Identification Documents (ID) specified by our company below.

Japanese nationals: Driver's License (both sides) OR My Number Card (front side only);
Non-Japanese nationals: Residence Card (Zairyu Card, both sides; with your current residential address);
Short-term visitors to Japan: Passport (pages with your personal information and visa/entry stamp, a local ID displaying your permanent address in your home country, and a selfie holding your passport next to your face.

※Applications will only be accepted after entering Japan and only during your stay. (However, applications must be submitted within 90 days from the date of entry.)

The submitted pictures of the IDs must be clear, and readable and the ID expiration date must be more than 30 days prior to the application date. Otherwise, your application won't be processed.

Please note that a My 050 number will only be issued after the successful completion of the ID verification process, which may take several days. If necessary, we may also ask for additional documents or a selfie photo from you, or request that you resend the pictures of your ID in case they are unreadable.

N.B.

We do not accept applications on behalf of third parties (except in the case of minors). To apply for this service on behalf of minors, it is necessary to submit a valid ID of the minor and the consent form of the parent or legal guardian.
My 050 service is limited to 1 number per person.
When using this service, the Company prohibits the following acts from the user: using, or attempting to use, the 050 IP number by means other than those intended for and/or stipulated by the service (including but not limited to commercial use as an office telephone number, internal extension, or call center number).
We do not accept applications that are sent from the same email address (with the exception of minors) or applications that use disposable domain email addresses.
If a request for the My 050 number service is not approved, the Company's policy does not allow disclosing the reason for the rejection.

Measures to prevent misuse of our IP phone services.

In accordance with our terms of use, Brastel may suspend a customer's My 050 IP phone service to prevent abuse by third parties or to prevent the use of fraudulently obtained 050 numbers to commit crimes or acts that may contribute to a crime.

We have introduced a new user information registration scheme in order to prevent misuse of our services, and we will continue with our efforts to prevent the use of fraudulently obtained IP phone numbers to carry out illegal activities.

About the maintenance fee
- The My 050 number maintenance fee (550 yen) will be deducted from your balance every 6 months. It's important to note that even if you cancel your 050 number after the 550 yen maintenance fee has been deducted, the fee will not be refunded.
- If there is no balance in your account on the day the My 050 maintenance fee is scheduled, your account will be partially suspended, meaning that you won't be able to make calls, but you can still receive them. If no payment is made within 7 days, your account will be completely suspended, and you won't be able to make or receive calls. However, the service will be automatically reactivated if you top up your account within six months. If you want to transfer the balance from another account, please contact customer service for assistance. If you do not recharge your account by the expiration date, your 050 number will expire permanently.
- Your My 050 number cancellation request cannot be processed if the maintenance fee has not been paid.
- Any late maintenance fee payments will not change the date of your next scheduled payment, which is due every six months from the initial billing date.

About the account expiration.
- Your 050 number will remain valid as long as your 050 Number contract is in good standing. If you cancel your contract, your 050 number will expire immediately. If there is an insufficient balance in your account on the billing date, your contract will be temporarily suspended until you top up your account. If your 050 number remains deactivated for six months, it will expire permanently. Once your 050 number expires, you will need to apply for a new Brastel account to get a new 050 number. However, if there is any outstanding balance associated with your previous number, no application for a new number will be accepted until this balance is cleared.
- If your My 050 Number contract is cancelled, your Brastel account and any remaining credits on it will expire one year from the last recharge or transaction (any paid call or service except credit transfers to other Brastel accounts).
About the registration and cancelation.
- Please note that if you repeatedly cancel within an 8-day cancelation period after the registration and reapply for a 050 number, there may be cases where we are unable to provide you with the requested 050 number.
- We do not accept applications on behalf of third parties (except in the case of minors). To apply for this service on behalf of minors, it is necessary to submit a valid ID of the minor and the consent form of the parent or legal guardian.
- My 050 service is limited to 1 number per person.
- We do not accept applications that are sent from the same email address (with the exception of minors) or applications that use disposable domain email addresses.
- If a request for the My 050 number service is not approved, the Company's policy does not allow disclosing the reason for the rejection.
About the refund of paid balance.
- The balance of your Brastel account cannot be refunded for any reason.
- During the first eight days of your My 050 number subscription, known as the 'trial period,' there will be no deductions for the application fee or 050 number maintenance fee. However, please note that if you deposit funds into your account during this 'trial period' and then decide to cancel your subscription within these initial 8 days, the deposited balance will not be eligible for a refund.
About the My 050 app.
- The mobile 0091 button cannot be used outside Japan or on mobile phones without voice plans. The calling rates differ depending on the area in Japan you call from. See rates and area information.
- Domestic calls placed with the mobile 0091 button are completed through an international network, and are therefore consumption-tax exempt. Rates for domestic calls (to or within Japan) placed with the 050 button already include consumption tax (except where noted).
- On Android devices, long press a number in your contacts, quickdial or call history, and select Call to place the call with the 050 button, or Call Through to place it with the mobile 0091 button.
  Just tapping instead of long pressing will always place the call with the 050 button.
- On the iPhone:
  - On iOS 13 or higher, push notifications expire if the app is not used during a seven-day period. If you see a notification from the app saying that push notifications will expire, you must open the My 050 app at least once. Otherwise, you will not be able to receive calls.
  - To place a mobile 0091 call, you must either enter the number using the keypad and press the mobile 0091 button, or long press a number in your quickdial or call history and select Call Through. Mobile 0091 calls cannot be placed from your contacts.
  - Due to OS limitations, after placing a mobile 0091 call, when the call is ended your phone's default dialer will open. If you then place another call using the default dialer, you will be charged for it by your mobile phone carrier. To place another call with the My 050 app, you need to open the app back again.
About data charges.
- Data transfer charges will apply when using the apps over your carrier's data network. We recommend subscribing to a flat-fee data transfer plan.
- While outside your home network, we recommend connecting to the internet over Wi-Fi where available to avoid data roaming charges.
About application tests.
- For minimum OS requirements, please check the App Store (iPhone) or Google Play (Android).
- Although we try our best, due to the ever growing number of devices available, it is not possible for us to test our app on each one of them. Please understand that the My 050 app may not work properly on some devices, even if they meet the minimum OS requirements. If the My 050 app is not working as expected, we would appreciate it if you let us know by contacting customer service.
About call quality test calls (free of charge: 050-6868-0001).
- By calling the toll-free test access number 050-6868-0001 you will be able to check the call quality established at your network environment.
- Devices without built-in speaker and microphone require a headset.
About support provisioning.
- We do not provide support regarding the installation or use of VoIP adapters or applications for any device, that are not provided by Brastel. We do not take any responsibility for the hacking or any other kind of unauthorized use of your account by third parties.
- We do not accept claims for delay, echo, noise, voice interruption caused by internet environment or radio wave speed or device technical specifications.
- We do not provide service support other than application installation method, login method, and usage method.
About internet environment.
- The service quality may not be satisfactory due to hinder performance because of Wi-Fi/4G network environment or/and device technical specifications.
- The call quality may be affected if the download/upload internet speeds are asymmetric.
- The call quality can be influenced by mobile data communication speed / Wi-Fi network environment, line congestion, radio waves propagation.
- When using the service in a congested internet environment, interference may occur and the call may be interrupted.
- When using the service in areas with bad radio waves reception sound deterioration, voice interruption, delay, noise, disappearance of sound etc. may occur.
- Calls may be disconnected or not received, or sound may not be heard when using the service with Wi-Fi routers, VPN or firewall advanced settings.
- Wi-Fi signal status can be displayed in status bar of the terminal as 4G, but it is not necessarily connecting with high speed. To know the accurate download/upload speed, please check it with any speedometer app.
- The apps cannot be used with Wi-Fi routers or over networks that restrict the usage of VoIP applications.
- Bluetooth cannot be used in some cases.
About the call quality.
- This service provides Voice over IP (VoIP). It uses the Internet Protocol (IP) to transmit voice as packets over an IP network. It does not guarantee call quality but only performance at its best effort.
- Since this service is influenced by the Internet environment and 4G radio waves, it does not guarantee performance and sound quality at all times.
- The usage of headphones may result in calls disconnection depending on the device you are using.
About push notifications.
- The smartphone apps offer push notification however, its delivery is not guaranteed. Furthermore, registering the same Brastel account information on multiple devices may prevent the push notification from working correctly.
- Part of the push notification mechanism is provided as a function of the OS side that you are using, so please be aware that push notifications may be delayed or may not be received depending on the usage environment and network situation.
About trade name, trademark, icon display.
- iPhone, iPod touch, iPad, App Store and the Apple logo are trademarks of Apple Inc. Android, Google Play and the Android robot are trademarks of Google Inc.
- The apps' icons and images shown on this page are for reference purposes only, may appear different on your device, and may be changed by the developer without notice.
About limitation of the service.
This service cannot be used to call the following numbers:
- Directory assistance, emergency, and other three-digit numbers such as 119, 104, 110, 113 etc.
- International dialing prefixes starting with "00" other than Brastel's 0091-20 such as 001, 0033, 0041 etc.
- Phone numbers starting with the following prefixes: 0170, 0180, 0190, 0570, 0910, 0990, 020, 060.
- Some Free Dial numbers (prefix 0120/0800).
  We do not restrict calls to Free Dial numbers (prefix 0120/0800). However, due to technical limitations, the caller ID cannot be sent when calling Free Dial numbers, and some Free Dial numbers restrict incoming calls without a caller ID. This restriction is placed by the Free Dial number owner, not by Brastel, and is beyond our control.

Created: 2015/12
Updated: 2024/4/1

Service Contents

This service makes use of the "My 050" forwarding gateway device (hereinafter "GW") provided by the Company to assign a 050 IP telephone number and establish a connection between the 050 IP telephone service and My 050 app (hereinafter "App") by means of the GW. When using the App to call PSTN and other lines, the call first terminates in the GW before the connection.
Users can use the service by methods stipulated by the Company.
Use of the service requires installing the App specified by the Company. This App is a dedicated voice call application designed to operate on specific versions of iOS and Android operating systems stipulated by the Company. The operating systems on which this App can be used are limited to those stipulated by the Company.
Minors shall subscribe for the service only with the consent from their parent or guardian.
To use the service users shall provide the Company with the following information.
1. Full Name;
2. Date of birth;
3. Nationality;
4. Address;
5. A valid identification document;
6. E-mail address.
Obtaining a 050 IP number requires authentication of the individual applicant through the following documents specified by the Company: the front and back sides of the Residence Card (Zairyu Card) for foreign nationals and the front and back sides of the Driver’s License or the front side of My Number Card for Japanese nationals and the Residence Certificate (JUMINHYO) for all nationals. (If the applicant is not a resident of Japan, they should submit a copy of their valid passport (including pages with their photo and visa and/or entry stamp), a local ID displaying their permanent address in their home country, and a selfie holding their passport next to their face.)
To prevent the fraudulent acquisition of 050 numbers, customers are required to send their residence certificate to the company by post after completing the eKYC process.
The Company only grants licenses to use the App but not to sell it.
Use of the service requires an Internet connection.
The user’s device, network conditions or Internet speed connection, and other factors may affect sound quality.
Before depositing money into the account, after configuring the App, users should conduct an incoming and outgoing call test with their own device and network to test the connection and audio quality.
Data transfer charges will apply when installing and using the App over the carrier's data network. We recommend subscribing to a flat-fee data transfer plan.
The App may contain information useful to users pertaining to the Company’s services, services of other companies, notifications about products or services, sales promotions, surveys, and giveaways.
The Company may not approve the application in the following cases.
1. When the user neglects or is likely to neglect payment of fees and other expenses.
2. When the service related to the user has been suspended or the service contract has been canceled.
3. When the user declares false information in the application.
4. When the police determine that it is necessary for the Company not to accept a contract application in order to prevent criminal activity, the police request the Company not to accept the contract application in a prescribed manner.
5. When there is a significant hindrance to the execution of the Company's business related to this service.

Usage fees and payment method

The user shall pay packet usage and data rates when downloading and using the App.
Users shall bear usage fees listed on the Company web site for use of voice calls. Call length is used as a basis for computing usage fees. This time is based on calculations made by the Company’s equipment, and users shall pay fees for the time computed. When rates change, the Company shall announce new rates on its web site. Rates listed on the Company web site apply for usage fees after the change.
The aforementioned usage fees shall be deducted after each voice call from the amount deposited into the user’s Brastel account. Users shall recharge their Brastel account before the use of the service.
To obtain a 050 number, the user shall pay a one-time application fee of 550 yen (tax included) and a maintenance fee of 550 yen (tax included) which will be charged every six months. Once billed, these fees are not refundable even if the user cancels the service before the end of the six months.
During the first eight days of the My 050 number subscription, known as the 'trial period,' there will be no deductions for the application fee or 050 number maintenance fee. However, if the user deposits funds into his account during this 'trial period' and then decides to cancel his subscription within these initial 8 days, the deposited balance will not be eligible for a refund.
The aforementioned application fee together with the first maintenance fee will be deducted from the customer's Brastel account balance on the 9th day after the application is validated and a 050 number is obtained. Each subsequent maintenance fee will be deducted from the customer's Brastel account balance at the end of every billing period of 6 months.
If there is no sufficient balance on the Brastel account the service will be unavailable. For the first seven days will be possible to receive calls to the 050 number, but all outgoing calls will be stopped. The service will be automatically restored if the payment of the Brastel account is made within seven days from the due date. If there is no payment after seven days, the service will be completely unavailable and the user will not be able to place or receive calls. If there is no payment after six months, the 050 number service will be cancelled.
The balance of your Brastel account cannot be refunded for any reason.

Intellectual property

All rights associated with the App, including ownership rights, intellectual property, etc. belong to Acrobits s.r.o., the developer of the App.
Excluding where explicitly authorized to do so, where infringing on the intellectual property rights (including copyrights) to images and information contained in the App, users may be subject to civil and/or criminal penalties.

Prohibitions

The Company forbids users from engaging in the following acts in connection with use of the Service.
1. Using, or attempting to use, the 050 IP number by means other than those intended for and/or stipulated by the service (including but not limited to commercial use as an office telephone number, internal extension, or call center number);
2. Modification, reverse engineering, decompilation, disassembly, or other equivalent alteration of the App;
3. Engaging in acts that infringe on, or may infringe on, the intellectual property rights of other parties (including but not limited to patent rights, utility models, copyrights, design rights, and/or trademarks);
4. Engaging in acts that infringe on, or may infringe on, the assets and/or privacy and/or right of other parties;
5. Slandering other parties and/or discrediting or damaging their reputation;
6. Illegal acts like fraud or disturbing business operations, and/or acts that instigate or incite the same;
7. Acts involving or implicated in abuse of illicit and/or controlled substances, or with a high likelihood of inciting the same, and/or advertising unapproved drugs and/or equivalent products;
8. Creating pyramid/Ponzi schemes or soliciting for the same;
9. Altering and/or deleting information usable on the service;
10. Using the service by impersonating another person;
11. Acts that obstruct or interfere with, or run the risk of obstructing or interfering with, operation and/or use of telecommunication equipment of the Company and/or third parties;
12. Posting links that promote or encourage an act in spite of knowing that said act corresponds to one of the items above;
13. Allowing unspecified third parties to use the service without the express prior consent of the Company;
14. Acts that, would cause or attempt to cause IDs and/or passwords and/or other information pertaining to an individual and/or corporate user to be obtained without their consent through use of web sites, telephone calls, e-mail, or other means, or due to misconduct of individuals or corporations to which the information belongs.
15. Acts violating public order and morals, and/or acts that the Company deems grossly infringe on the rights of others;
16. Other acts not explicitly listed in the preceding items but violating laws, statutes, or regulations (including guidelines based on consultation with the corresponding authorities), and/or acts equivalent to those items above.

Service interruption

The Company reserves the right to interrupt the service (refers to where the service is temporarily unusable), in whole or in part, in any of the cases below.
1. Where performing periodic maintenance and/or inspections of the computer systems used for the service;
2. Where computer or network failure causes interruption of the service;
3. Where a fire, natural disaster, power outage, or force majeure renders continued operation of the service impossible;
4. Any other cases the Company deems it appropriate for temporary interruption.
When according to the terms of the preceding paragraph temporarily interruption of the service, whether in whole or in part, occurs, the Company shall notify its users by means that include but are not limited to posting on the Company’s web site. The above may not apply in the event of emergency or unavoidable circumstances.
The Company waives all liability for damages to users as a cause of measures taken by the Company, except where willfully or in gross negligence.

Suspension of use of service

Where any of the below applies to a user, the Company may suspend use of the service.
1. Where a user is discovered to have impersonated another party when obtaining a 050 IP number;
2. Engaging in acts listed in the paragraph entitled "Prohibitions";
3. When the police determine that it is necessary to suspend the use of personal information in order to prevent criminal acts, etc., the Company receives a request from the police to suspend the use of personal information in accordance with a prescribed method.
4. Other acts the Company deems unsuitable user conduct.
When suspending use of the service per the terms of the preceding paragraph, the Company shall notify the service user in advance of said suspension. The above may not apply in the event of emergency or unavoidable circumstances.
In the case of Clause 1 paragraph III, the Company may notify the police of the information (name, address, etc.) related to the user in accordance with the provisions of laws and regulations.
Except where willfully or in gross negligence, the Company waives all liability for damages sustained by users due to acts of the company.

Termination of service

If there is an insufficient balance in a customer’s account to collect application and/or maintenance fees, the customer’s 050 number will be temporarily deactivated, and the customer will not be able to make or receive incoming calls. If the My 050 number remains deactivated for six months, the My 050 Number will expire permanently. Once the My 050 number expires, the customer will need to apply for a new Brastel account if they require a new 050 number. However, if there is any outstanding balance associated with the previous number, no application for a new number will be accepted until this balance is cleared.
Alternatively, the My 050 number can be canceled via My Account during the trial period or when it is active. Even after the 050 number expires, the customer will still be able to place outgoing calls and use other Brastel services as long as the Brastel account is valid (within one year from the last paid call or transaction) and has remaining credit on it.
Where an individual’s use of the service is suspended per the terms of the paragraph entitled, “Suspension of use of service,” and where the circumstances for said suspension continue without resolution, the service usage agreement shall be terminated.
Where any of the items listed in the paragraph entitled “Prohibitions” apply to a user and said fact is deemed to cause excessive obstruction of the Company’s business, regardless of the terms of the preceding paragraph, the Company may terminate the service usage agreement without a temporary suspension of use of the service.

Warranty limitations

The Company and other companies involved in the service make no warranty on the following items.
1. That use of the service does not cause error or fault to user devices;
2. That the service is error- or fault-free;
3. The persistence or continuity of the service;
4. The authenticity or functionality of items related to advertising companies and/or products;
5. That the service meets the requirements of users;
6. That the service is free of interruption and/or errors;
7. That the audio quality expected by users is obtained through the service;
8. That push notifications sent through use of the service always arrive as intended;
Users consent, at their sole discretion, to use of the service provided by the Company.

Disclaimer

The Company does not involve itself with users and/or user devices, and waives all liability for effects or damages sustained to users’ devices by use of the App.
The Company does not involve itself in communications and/or activities between users. Disputes arising between users and/or between a user and a third party shall be resolved between said parties; the Company waives all responsibility for resolving said disputes.
The Company reserves the right to terminate provision of the service. The Company waves all liability to users and/or third parties for termination of the service.
The Company waives all liability for damages to users and/or third parties for changes to or termination of the App.
Even where failure or problems to the App occur for unexpected reasons, the Company waives all liability.
The Company waives all obligation to conduct surveillance and/or checking and/or storage of the contents of communications.
The Company shall bear no responsibility or duty to advertising companies.
The Company waives all liability to users and/or third parties, including but not limited to lost opportunity and suspension of business (including indirect damages and/or lost profits), irrespective of whether the cause was foreseen or could have been foreseen.
The terms of this paragraph shall not apply where the Company acts willfully or in gross negligence.
The Company does not disclose the reasons for the results of the examination for obtaining a 050 IP number. Additionally, regardless of the examination results, we do not refund the expenses related to obtaining personal identification documents.

Inquiries / Notifications

Messages and/or notification from users to the Company, including but not limited to service inquiries, and messages and/or notification from the Company to users, including but not limited to notifications about major changes, shall be conducted by means of announcements on the web site and/or other means stipulated by the Company.

User obligations

In using the App and the technology used in said App, users recognize that they may be subject to the terms of the Foreign Exchange and Foreign Trade Act, and/or United States Export Administration Regulations, and/or other export regulations of other countries, and shall strictly observe said regulations and not transfer, export, or reexport the App and/or its services to prohibited countries subjected to export sanctions, and/or trade-restricted corporations.
Users shall not use the App and/or its services for the development and/or manufacture and/or use of weapons stipulated in the Foreign Exchange and Foreign Trade Act, including but not limited to weapons of mass destruction, regular weapons, and other weapons, including nuclear weapons.
In addition to the terms of the preceding paragraph, users shall use the App in compliance with the laws of their country of residence.

Terms of Service

Created: 2010/12
Updated: 2022/12/22

Brastel Co., Ltd. (hereinafter, the “Company”) hereby stipulates the following Terms of Service described on our websites, in brochures, and in other such marketing materials (hereinafter, “Websites”, etc.) to the Customer.
The following terms and conditions may be revised without prior notice. If revised, the revised terms and conditions will apply.
If there is any discrepancy between the following terms and conditions and those described on the Websites, etc., the terms and conditions described on the Websites, etc. for each service will take precedence.

Definition

The company’s services (hereinafter, the “Services”) mean all the telecommunication services, including video and voice calls made available through telephone lines or the internet, and other associated services provided by the Company.
The “Customer,” the “user,” “they,” or “their” mean the person or entity using the Services.
The “Brastel Account” is a virtual account created by setting a PIN of the Customer’s choice.
The Company offers two types of calling cards: a rechargeable card (The Brastel Card) and a non-rechargeable card (The Brastel Prepaid Card).
1. The Brastel Card service (hereinafter, “Brastel Card”) is a rechargeable telephony service provided by the Company through the use of a Company-issued calling card, containing a “card number,” an “access code” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of one of the following access numbers: a specific “0091” toll-free telephone number, a “0120” free dial telephone number or a paid access “Free Less” number provided by the Company for access to the calling card service.
2. The Brastel Prepaid Card service (hereinafter, “Brastel Prepaid Card”) is a non-rechargeable telephony service provided by the Company through the use of a Company-issued calling card with a face value, containing a “card number,” an “access code,” and a 4-digit “PIN” (hereinafter, “access code”) to make domestic and international calls through the use of a specific “0120” free dial telephone number provided by the Company for access to the calling card service.

Provision of Services

The Company will provide the Services, and the Customer may access and use the Services, in accordance with these Terms of Use. If the Customer is a minor, they must obtain the consent of their parent or guardian before using the Services.
In order to use the Services, the Customer must have a Brastel Card or must create a virtual account (hereinafter, the “Brastel Account”). The customer may provide their name, contact information and other personal information to the Company through the registration process governed by the Privacy Policy.
The Company offers no guarantee to the availability of the Services, as such availability depends on telephone lines and/or internet usage circumstances, or to matters outside the scope of the Company’s responsibility.
To protect the Customer and for service maintenance, the Company prohibits the use of all unfair practices when using the Services.

Registration of Telephone Number

When the Customer registers their telephone number with a Brastel Card or Brastel Account, they will no longer need to enter an access code. Therefore, anyone making a telephone call on the Customer’s telephone (the device to which the registered number corresponds) will automatically bypass the step of entering an access code.
Therefore, the Company recommends that, when the Customer uses a shared or public telephone (such as a telephone in a dormitory or any place where multiple persons share a telephone line), the Customer should not register the number of such telephone.
It is not necessary for the Customer’s contact telephone number to match the telephone number that is registered to the Customer’s Brastel Card, Brastel Account, or Postpaid account.
If the registered telephone number is changed or canceled, the originally registered number must be changed or deleted by the Customer. Please note that if the Customer fails to change or delete their registration details, a third party may use the Customer’s Brastel Card or Brastel Account without permission.

Control of Access Code

The Customer must control their access code at their own responsibility to prevent a third party from using it. Even if a third party uses the Customer’s access code without their consent, the Company will not be responsible for such use. Please note that the Company will not, under any circumstances, reimburse call fees for completed calls. In addition, the Company will not be responsible for any loss of a Brastel Card or Brastel Account or any divulgation of an access code.

Use of softphones

The Company offers no guarantee, whether expressed or implied, as to the merchantability, fitness for a particular purpose, timeliness, accuracy, currency, legality, etc. of softphones.
The Company will not be responsible for any loss incurred by the Customer or claim made by a third party that is, whether directly or indirectly, caused by or related to the use or the inability to use a softphone.

Identification

The Company is entitled at any time to ask the Customer for identification (such as a copy of identification documents and/or a valid passport) or certificate of residence (such as bank statement and/or most recent public utility bill).
If the Customer does not submit such identification documents designated by the Company, the Company will refuse the use of the Services.

Payment

The Company will not reimburse the Customer for any balance on a Brastel Card or Brastel Account for any reason. The Customer may terminate the services of Brastel Card or Brastel Account if they do not use an access code. Please note that if any balance remains on the Brastel Card or Brastel Account upon termination of use, the Company will not reimburse the customer for the balance.
For the purpose of avoiding any wrong payment, when the Customer pays the fees using the payment form, the Customer should check beforehand that the card number indicated on the Brastel Card and the card number indicated on the coupon correspond with each other. Next, the Customer should detach the payment coupon with a face value equivalent to the amount that the Customer would like to pay and bring the detached coupon to a convenience store.
If the Customer uses the Smart Pit payment system, they should check that the card that the Customer has brought to a convenience store is the card that the Customer would like to use. If the Customer would like to print out an application ticket using Loppi at Lawson or Ministop or FamiPort at FamilyMart, they should check that the Smart Pit number is correctly entered. The Company will not inform the Customer of the Smart Pit number, so the Customer should check the description on the card.
When the Customer pays with the My Payment barcode, they should note that the barcode expires after midnight. They should not print or save the barcode screen for later use. They should not reuse the barcode for multiple payments. Otherwise, the convenience store might accept payments, but only the first one will be reflected in the Customer’s balance. They should also note that the barcode scanner in the store may not read the barcode properly if the screen has scratches on it or has a protection film. The barcode scanner may also not work properly if the screen is not bright enough. In this case, they should increase the brightness of the screen before showing it to the cashier.
If the Customer uses a credit card payment, personal information, such as the Customer’s name and internet usage environment, collected from the Customer will be passed to their card issuer for the purpose of detecting and preventing fraudulent use. In addition, if the card issuing company used by the Customer is located in a foreign country, such information may be transferred to the country to which the issuing company belongs.
If the Customer applies for the postpaid billing service, all fees will be payable in arrears. The Customer will be required to pay at their own responsibility the fees for all calls using a Brastel account. If the Customer wishes to terminate Brastel’s billing service, the Customer will be required to notify the Company at least 15 days prior to the desired date of termination. Amounts charged on or before the termination date will be invoiced within one week after the access code of the Customer’s billing account becomes non-operational and the Company will send an invoice to the Customer’s mailing address.

Expiration Date

The Brastel Card or Brastel Account (rechargeable) expiration date will be one year from the last payment day or last day of use and the Brastel Prepaid Card (not rechargeable) expiration date will be 1 (one) year or 180 days from the first date of use. The expiration date is written on the back of the card.
Please note that if the Brastel Card or Brastel Account expires the access code will be canceled and the remaining balance will not be refunded.

Call Fees

For the Brastel Card or Brastel Account (rechargeable) a call fee will be charged:
- every 6 seconds for all international calls;
- every 1 minute for domestic calls to a mobile phone;
- every 3 minutes for domestic calls to a landline.
For the Brastel prepaid card (not rechargeable) a call fee will be charged every 1 minute.
If the Customer uses Brastel’s 0091-20 prefix or a 0120 Free Dial number from Japan, no domestic call fee will be separately charged on the originator telephone. A domestic call fee will be separately charged when dialing a Free Less access number. If the Customer dials a foreign toll-free number, a fee may be charged. The list of charges may be revised without prior notice.

Suspension of Use

If any of the following events occur, the Company may suspend the Customer’s use of the Services (including Brastel Card/Account), without giving any notice or demand:

If the Customer fraudulently uses the Services;
If the Customer disrupts the Services operated by the Company;
If the Company determines that the Customer is implicated in any fraudulent action;
If the Company determines that the Customer has committed or attempted fraud against the Company, illicit payment (use of stolen credit card, chargeback fraud, and such), money laundering and prohibited transactions such as account trafficking;
If the Customer violates any terms of use prescribed by the Company; or
If the Company otherwise finds that the Customer is inappropriate as a user of the Services.
1. In any of the cases described in the preceding articles, the Company will permanently stop the Customer from using the service and the Customer shall forfeit any remaining balance.
2. The Company reserves the right to share information of wrongdoing with other organizations.

Temporary Suspension of Services

If any of the following events occur, the Company may suspend the Services, either in whole or in part, without prior notice. The Company will not assume any responsibility for any disadvantage or damage suffered by the Customer or a third party due to such suspension.

When maintenance, inspection, and/or update of devices or systems for the operation of websites or provision of the Services are periodically or emergently performed;
When it is difficult to provide the Services due to war, act of terrorism, riot, commotion, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other event of force majeure; or
When it is otherwise necessary for the Company to temporarily suspend or discontinue the Services due to an operational or technical reason, or when the Company determines that it becomes difficult to provide the Services due to unforeseen circumstances.

Compensation for Damages

If the Customer or any third party suffers damages due to any provision, delay, change, interruption, temporary suspension, or discontinuation of the Services or other events occurred in relation to the Services, the Company shall not be responsible for such damages, except for the cases where the Company knowingly or through gross negligence causes such damages. In the event that the Company is liable for damages related to the Services, the Company's liability shall be limited to direct and ordinary damages.
　If the Customer causes damages to any third party when using the Services, the Customer will resolve any resulting dispute at its own liabilities and expenses and will not cause any damage to the Company.

Addition, Change and Deletion of Services Contents

The Company may at any time add, change, or delete contents of the Services. The Company will not be responsible for any damage suffered by the Customer due to such addition, change, or deletion.

Governing Law

The Services will be governed by the laws of Japan.

Jurisdiction

Any litigation in connection with use of the Services will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Privacy Policy

Established: June 1st 2017
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning the protection of personal rights and personal information with full awareness of the social mission regarding the protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, and changes in the business environment, declaring to strive for continuous improvement.

The personal information will be obtained, used, and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management. It will not be used beyond the specified scope (non-purpose use), and the Company will also take measures to prevent non-purpose use.
The Company will comply with the laws related to personal information protection, guidelines established by the national government, and other norms.
The company will promptly and sincerely respond to complaints and consultations concerning the handling of personal information and take measures appropriately.
In response to any environmental change, the Company will continuously review and improve the personal information protection management system promptly and appropriately.
The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business to attain rational safety measures to prevent risks such as leakage, loss, and damage of personal information. Also, in an emergency, the Company will take corrective action promptly.

This policy will be distributed to all employees for dissemination and will be available on the Company’s website, in pamphlets, and in other media for anyone to access at any time

【Contact Information Desk】

For inquiries regarding our personal information protection policy, please contact the Personal Information Inquiry Desk:

Brastel Co., Ltd. Personal Information Inquiry Desk:
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
*Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.

Official Announcement on Personal Information

Established: June 1st 2017
Updated: September 26th 2024

■ Handling of personal information (Purpose of use of personal information handled by the Company)

Purpose of use of personal information obtained directly from the person in writing (including through websites, e-mails, etc.)
Prior to acquisition, the Company will clearly notify the individual in writing.
The purpose of use of personal information obtained through the use of the Company’s apps
The user's contact list is stored locally in the app and is not shared externally. Only when a call is placed is the contact's phone number transmitted as a dialed number to our servers to complete the call and manage usage history.

The purpose of use of personal information obtained by means other than the above

Category	Purpose of use
Customer’s personal information	・To provide communication services appropriately ・To manage usage history ・To respond to customer inquiries
Voice information collected from customers during inquiries	・To improve customer support
Information of business partner representative	・To properly manage contract contents with business partners ・To review the order details (communication records, etc.)
Personal information provided by the Customer upon being entrusted with business	・To appropriately execute the entrusted business

■ Regarding the personal data held by the Company

Name and address of the personal information handling business operator and the name of the CEO
Name: Brastel Co., Ltd.
Address: 2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015, Japan
CEOs: Junji Tanabe, Kendi Kawai (Adopting a multiple representative system)
Title, department, and contact information of the personal information protection manager
General Management Director, Jun Aki (Contact information can be found below under "Personal Information Complaints and Consultation Desk")

Purpose of use for all retained personal data

Category	Purpose of use
Customer’s personal information	・To implement and properly manage the contents of the contract ・To support customers ・To manage usage history ・To provide guidance information about the Company’s services ・To respond to customers' inquiries ・For surveys, contests, campaigns, and other marketing research ・For providing international remittance services and conducting related operations
Personal information of business partners	・To properly manage contract contents with business partners ・To review the order details (communication records, etc.)
Personal information relating to job applicants	・For providing recruitment and application information and communication to those who have shown interest in or applied for a position with the Company ・For recruitment processing tasks ・To contact job applicants and to perform the Company’s recruiting management
Employee information	・For business communications, creating employee directories, legal procedures required by law (including post-retirement), and other employment management purposes ・For personnel selection, determination of job assignments, transfers, and dispatch destinations. ・For determining and paying compensation, tax processing, social insurance procedures, and providing welfare benefits ・For safety management measures, such as video and online monitoring ・For company PR or promotional activities in PR or promotional materials ・For appropriate health management (health information of workers, such as the results of health checkups, will not be obtained, used, or provided except as required by law) ・To perform employee personnel management, work management, health management, and security management
Personal information of individuals who have contacted the Company	・To improve our customer service ・To accurately understand and address inquiries and communications
Specific personal information	・To properly perform tasks related to the preparation of withholding tax slips and payment records, and to file health insurance, employee pension insurance, and employment insurance by laws and regulations N.B. The above purposes of use include "pre-contractual use" and "post-contractual use" in cases where it is stated "to properly manage the contents of the contract." ・Usage under the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

Contact point for complaints regarding the handling of retained personal data
"Personal Information Complaints and Consultation Desk" (listed at the end)
Name of the Accredited Personal Information Protection Organization and Contact for Complaint Resolution
Name of an authorized personal information protection organization:
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Contact point for resolution of complaints:
Accredited Personal Information Protection Organization Administrative Office
Address: 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032, inside Roppongi First Building
Phone number 03-5860-7565 / 0120-700-779
Procedures for responding to requests for disclosure
For requests from individuals or their representatives regarding the notification of usage purposes, disclosure, correction, addition, or deletion of contents (see N.B.), suspension of use, erasure, and suspension of provision to third parties of personal information or records of third-party provision held by the Company (hereinafter referred to as "requests for disclosure, etc."), please contact the "Personal Information Inquiry Desk" listed below.
N.B. Regarding deletion, the Company may retain personal data for a certain period in accordance with security, fraud prevention, and legal requirements (e.g., 7 years under the Act on Prevention of Transfer of Criminal Proceeds, 3 years under the Act on Prevention of Illegal Use of Mobile Phones). In such cases, we will implement measures to ensure safety, such as masking the data as much as possible.
1. Contact point for requests for disclosure
  "Personal Information Complaints and Consultation Desk" (listed at the end)
  
  N.B. If you wish to receive disclosure through electronic procedures, please indicate so. We will respond to your request accordingly.
2. Forms and methods for requests for disclosure
  Please send the following to our "Personal Information Complaints and Consultation Desk" by mail or courier. We will respond promptly and without delay. Requests for disclosure, etc., by means other than mail or courier (such as in-person visits, email, fax, etc.) will not be accepted.
  1. The company's designated "Request for Disclosure Application Form"
    If you do not have this form, please contact us. We will send it to you.
  2. Identification documents
3. Fee
  For "Notification of Purpose of Use" or "Disclosure," a fee of 1,000 yen per request will be charged. Please enclose a postal money order for 1,000 yen with the above documents.
  If the fee is not enclosed, we will notify you, but if the payment is not made within the specified period, we will consider the request for disclosure, etc., as not having been made. Please note that the documents you submit will not be returned.
  
  ＜Personal Information Complaints and Consultation Desk＞
  
  Brastel Co., Ltd. Personal Information Inquiry Desk:
  2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
  e-mail: privacy@brastel.co.jp (open hours 10:00-17:00*)
  *Response to the inquiries received on Saturdays, Sundays, national holidays, and during New Year's and Golden Week holidays, will be on the following business day.
Measures taken for the security management of retained personal data
1. Basic policy
  To ensure the proper handling of personal data, our company complies with the Personal Information Protection Law and related laws, regulations, and guidelines. Additionally, we adhere to the following guidelines related to our services:
  
  The Telecommunications Business Act concerning the confidentiality of communications and the "Guidelines on the Protection of Personal Information in the Telecommunications Business".
  The "Guidelines on the Protection of Personal Information in the Financial Sector".
  The "Practical Guidance on Security Management Measures in the Financial Sector".
2. Development of regulations related to the handling of personal data
  We have established regulations for handling personal data at each stage, including acquisition, use, storage, provision, deletion, and disposal. These regulations outline the methods of handling, the responsible persons, the in-charge persons, and their duties.
3. Organizational security management measures
  We have appointed a person responsible for the handling of personal data, clarified the scope of personal data handled by employees, and established a reporting and communication system to notify the responsible person in case of any facts or signs of violations of laws or handling regulations. We also conduct regular self-inspections and audits conducted by other departments or external parties to review the handling of personal data.
4. Human security management measures
  We provide regular training to employees on the precautions related to handling personal data. We have also signed confidentiality agreements with employees concerning personal data.
5. Physical Security Management Measures
  In areas where personal data is handled, we manage the entry and exit of employees and the devices they bring in, and we take measures to prevent unauthorized persons from viewing personal data. We implement measures to prevent the theft or loss of devices, electronic media, and documents that handle personal data. Additionally, when carrying such devices or media within the business premises, we ensure that personal data is not easily disclosed.
6. Technical security management measures
  We implement access controls to limit the scope of personal data databases handled by responsible personnel. We have also introduced mechanisms to protect information systems that handle personal data from unauthorized access or malicious software from external sources.
7. Management of external environments
  Our company prioritizes the protection of personal information entrusted to us by our customers. We provide only the essential personal information necessary for service execution to carefully selected and trustworthy contractors. These contractors, whether domestic or overseas, are contractually obligated to implement security management measures that are equivalent to or exceed those of our company. We regularly inspect their handling status.
  
  Currently, personal data may be provided to the following foreign countries and relevant systems, including our remittance services:
  
  Malaysia
  Singapore
  Thailand
  Vietnam
  United Kingdom
  United States
  
  For information on personal information protection systems and measures in foreign countries, please refer to the following page published by the Personal Information Protection Commission or the information below:
  https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku
  Sri Lanka's Personal Data Protection System Information
  Our company does not provide our customers' personal information to cloud services

Important Notes
・Our company is not responsible for the loss or non-delivery of documents sent by mail or courier due to accidents.
・Please fill in all required fields. Incomplete documents may be returned.
・We may not be able to respond to requests for disclosure, etc., in cases that fall under exceptions to the Personal Information Protection Law.
・Depending on the content, it may take some time to process your request.
・Personal information collected in connection with requests for disclosure, etc., will be handled only to the extent necessary to respond to the requests. Submitted documents will be properly disposed of by our company.
・As a result of "correction, etc." or "suspension of use, etc.", it may no longer be possible to use the relevant services. Please understand this in advance.

N.B. "Retained personal data" refers to personal information that is systematically structured to be easily searchable using electronic computers, or a collection of information that is organized and classified according to certain rules, making it easy to retrieve specific personal information by adding indexes, symbols, etc. This includes personal information over which our company has the authority to respond to requests for disclosure, correction, addition, deletion, suspension of use, erasure, and suspension of provision to third parties made by the individual.
For more details, please contact the "Personal Information Complaints and Consultation Desk."

Voluntary Provision of Personal Information by customers and the consequences that may arise if not provided
Providing personal information to our company is voluntary. However, if the provided information is insufficient, you may not be able to use our services (including responding to inquiries).

Information provided in accordance with the Fund Settlement Act (Pre-Payment, Brastel Card)

Updated: 2021/05/10

Issuer name and address:	Brastel Co., Ltd. 2-6-2 Yokoami, Sumida-ku, Tokyo
Contact information for inquiries and complaints:	Customer service: Free dial: 0120-659-530 (press 4#) From mobiles: 050-6860-1004 Business hours: Mon.-Fri. 9:30 to 18:30 / Sat. 18:30 to 18:00 / Closed on Sundays and national holidays.
Accepted amounts and way of payments:	Payment with Smart Pit: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen. Payment with coupons: 2,000 yen, 3,000 yen, 5,000 yen, 10,000 yen (except special Brastel cards) Payment with credit card: any amount from 500 yen to 10,000 yen. Payment with PayPal: any amount from 500 yen to 10,000 yen. Payments at authorized recharging points: any amount of 10 yen unit from 500 yen to 29,990 yen. Payment with My Payment: any amount from 2,000 yen to 29,999 yen.
Expiration:	One year from the last usage date (the last usage date is the date of last paid call/paid transaction).
Usage area:	Regions that can be accessed by our designated access numbers.
Unused balance check method:	By checking “My Account” online or by inquiring with the customer service center.
Important notes:	The Company shall not be responsible for loss of the card, leakage of access codes etc. in the case of the card being used by a third party. Please do not damage the card or bend it. Any amount paid is non-refundable. Please check each service page for notes on using the service. International calls My 050 FLIP
Issuance of Security Deposit:	According to the Fund Settlement Act, it is obligatory to protect assets of the holders of prepaid payment instruments (such as Brastel card), by issuing the security deposit for at least half of the unused balance of all prepaid payment instruments twice a year: on March 31 and on September 30. In case of unexpected circumstances, based on the Article 31 of the Fund Settlement Act, the holders of the prepaid cards can receive payment in advance of other creditors from the security deposit that has been maintained by the Company.
Security Deposit Maintenance Method and Contract Party:	Based on Article 14, Paragraph 1 of the Fund Settlement Act, the Company maintains the issuance of a security deposit by concluding an issuance of the security deposit contract with Mizuho Bank, Ltd.
Compensation policy for fraudulent transactions:	・Specific situations where damage may occur: When the card or access code is obtained by another person and the balance is used. ・Presence / absence of damage compensation: Brastel will compensate for the damage caused to a customer who has been a victim of fraudulent use of his Brastel prepaid card. The compensation will occur if it is not due to the customer's gross negligence or negligence and if a request to any of our customer centers is made within 30 days from the fraud occurrence. However, if the customer receives compensation for the loss from a third party other than Brastel, we will compensate the balance after deducting the received by the customer amount of the compensation for the damage caused to the customer. The cases that are considered as "gross negligence" or "negligence" are not covered by the damage compensation policy and are as follows: 　・If a customer gives the card or access code to another person. 　・If the card or access code is left where it can be seen by others or stolen by a third party. 　・If a customer keeps a memo of the card and access code together. 　・When it is recognized that there is a similar breach of duty of care as above. ・Compensation procedure details: Please contact our customer service within 30 days from the fraud occurrence. ・Customer Service contact information: Customer service in English Free Dial: / from mobile phones: ・Criteria for publishing information about fraudulent transactions: When it is necessary to prevent the spread of damage in the event of a fraudulent transaction or when such is about to happen, or when it determines that it is beneficial to avoid the occurrence of similar cases. Or, if it is recognized that there is a large social impact in terms of the amount of damage or the number of cases, Brastel will promptly announce all the necessary information.

About This Site

Created: 2010/12
Updated: 2020/03/30

This site (www.brastel.com) is owned and operated by Brastel Co., Ltd.
Users may be requested to provide their personal information such as name, nationality, date of birth, mailing address, email address, password, and contact phone number to access part of this site.
This information is used to manage users' accounts and access to certain services provided by us.
Through My Account anyone can partially access the personal information stored in our database by entering the card’s access code for that card. Therefore, users should avoid as much as possible to give their access code to a third party as well as avoid any act that could lead third parties to access their account. Brastel will not be responsible for any loss or theft of access codes.
The PIN (last four digits of the access code) can be changed to any four-digit number (except four zeroes) through this site, through the phone’s automated answering service or by calling our customer service.

Cookies

"Cookies" are little text messages that a web server sends to the web browser. This allows our server to recognized the user’s computer, making the browsing faster and more convenient.
Furthermore, to access My Account user’s browser will need to accept cookies. The user should contact the respective software manufacturer to set up their browser.

Our website reads only the cookies in the user’s computer that are relevant to My Account. The Cookies our web server sends to the user’s browser are deactivated after twenty minutes if the browser remains inactive. After the cookies are deactivated, the user will need to sign in again. When you sign out from My Account the Cookies are deactivated immediately.

Links

Some links on this website may enable users to enter other sites which are not under our control. We are not responsible for the contents of any linked site or any link contained in such site, as well as changes or updates in them. We provide these links only as a convenience, and their inclusion does not imply endorsement by Brastel.

Security

This site relies on security means in order to protect all the information under our control against any kind of loss, misuse or alteration. We use standard procedures and processes to prevent the abuse of our network and its data, such as firewalls, proxies, encryption and monitoring. Access to users' data is limited to Brastel's Database Administrators and Customer Service Representatives.

Disclaimer

The use of this site shall be of the user's own responsibility. The information on this site are created and managed with care, but we do not guarantee its accuracy or integrity. Brastel takes no responsibility for any damage caused by the use of information taken from third party links published on this site. The contents of this site are subject to change without prior notice.

Copyrights

Rights to all information as well as texts, movies, images and recorded voices posted on this site belongs to Brastel or those who acquired the license of its use. The content of this site cannot be reproduced, translated/adapted, publicly transmitted and such without previous permission.

Governing Law and Jurisdiction

The usage of this site will be governed under the laws of Japan. Any litigation in connection with use of this site will be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

1. Application Provider Name

Brastel Co., Ltd.

2-6-2 Yokoami, Sumida-ku, Tokyo

2. Items of User Information to be Acquired

SIP account (User ID and its password)
Destination number when calling.
Record of communication at the time of incoming and outgoing calls (calling number, receiving number).

3. How Information is Obtained

Items	How Information is obtained
SIP account	User's sign-in into the app
Destination number when calling	Input in the app by the user; automatically obtained from the phone book of the user's terminal
Record of communication at the time of incoming and outgoing calls (calling number, receiving number)	Recorded at the time of call by the connection to the telephone app service facility

4. Purpose of use

Items	Purpose of use
SIP account	To confirm user's identity
Destination number when calling	To connect the call
Record of communication at the time of incoming and outgoing calls (calling number, receiving number)	To manage billing and usage history

5. Method of Publication, Method of Obtaining Consent, Method of User Involvement

This privacy policy is published on our website, in this app by this posting.
Consent to information acquisition is obtained by confirming and agreeing to the terms and conditions when setting up this application.
Regarding the method of user involvement, the user can stop the collection of their information by deleting this application.

6. About External Transmission

User information acquired by this application will not be sent to an external third party.

7. The information desk

Inquiries regarding the handling of user information in this application are accepted at the following contact.

Contact name: In charge of Personal Information Handling
Inquiry method: E-mail
Email address: privacy@brastel.co.jp

8. Procedures for Changing the Privacy Policy

If we change this privacy policy, we will post the changed policy on our website and within this app.

Message board

2024/08/26

IMPORTANT

⚠️ Important Notice: Beware of Caller ID Spoofing!

Dear Brastel Users,

We have received reports from customers who were contacted by unknown individuals claiming to have received calls from them. These unknown callers have been asking for sensitive information such as bank account details.

Please be aware: This is a form of fraud known as "Caller ID Spoofing," where scammers manipulate the caller ID to make it look like a call is coming from you or a trusted source.

What You Should Do:

Do not share any personal or financial information over the phone if you receive a suspicious call.
Do not answer calls from unknown numbers unless it is really necessary.
If someone claims they received a call from you, inform them that your number may have been spoofed and advise them to ignore such requests.
Contact us immediately if you have any concerns or need assistance.

Your security is our priority. Stay vigilant and protect your information.

Thank you for your attention.
Brastel Telecom

2024/06/10

IMPORTANT

★My 050 Number Cancelation Procedure Has Changed★

Dear Customer,

Our My 050 number contract cancellation procedure has changed.

Cancellation is now available via the My Account > My 050 menu.

If your account is active, you can request cancellation, and we will process it within 24 hours.

Please note that the "Cancel My 050" button will not be displayed if your account is deactivated due to an unpaid bill.

Thank you for your understanding.

Sincerely, Brastel Telecom

2024/04/25

IMPORTANT

⚠️ Beware of Scams Impersonating My 050 Service Involving "Unauthorized Acquisition of ID Documents"

Recently, there has been an increase in fraudulent activities falsely linked to our company's name, and several customers have been affected by these scams. We'd like to share some important tips to help you avoid being a victim of such fraudulent schemes and prevent them from happening again.

Examples:
There have been cases where individuals were tricked into submitting their identification documents to get our company's IP telephone number through social media or search engines based on false promises of cashback campaigns and other offers.

■ Be cautious of SNS and spoofed websites

Sending identification documents through social media or fake websites can lead to viruses infecting your smartphones and computers, increasing the risk of personal information being leaked. Once extracted, this personal information could be resold or misused.

■ To avoid becoming a victim
・Our company does not conduct cashback campaigns to obtain IP telephone numbers.
・Please verify all cashback campaigns, offers, or requests for information on our website and avoid replying to or accessing any sites that seem even slightly suspicious.
・Carefully check for any suspicious elements in URLs or content. Note that some domains may use overseas extensions such as ".biz," ".xyz," and ".cc."

We kindly ask you to implement the above measures to avoid being deceived or misled.

■ To avoid inadvertently using fraudulent SNS or spoofed websites, please bookmark our official URLs:

https://www.brastel.com/my050/
https://www.brastel.com/Pages/eng/home/

※ If you have any questions, please contact our customer service.

2023/06/23

IMPORTANT

⚠️ Important Notice: Unauthorized Agents and My 050 Number Purchases

We would like to inform all users to exercise caution when purchasing My 050 numbers.

It has come to our attention that unauthorized agents are selling My 050 numbers without proper authorization or compliance with our terms and conditions.

To ensure the legality and validity of your My 050 number account, we strongly advise against purchasing from unauthorized agents. Instead, we recommend contacting Brastel Customer Service Center directly for the proper acquisition of My 050 numbers.

Please be aware that purchasing My 050 numbers from unauthorized agents may result in account termination or other issues. To avoid any inconvenience or potential risks, kindly reach out to our Customer Service Center for reliable and authorized My 050 number services.

Thank you for your understanding and cooperation.

Brastel Telecom

2025/05/30

NEWS

International access numbers from Croatia to be discontinued

From June 16th, 2025, we will discontinue the following International Access Number to Croatia:

Toll-free: 0800-806-094

We apologize for any inconvenience and thank you for your understanding.

2025/05/26

MAINTENANCE

[MAINTENANCE] Credit Card Payment

Please be informed of the upcoming system maintenance affecting credit card payments:

Maintenance Schedule:

[Date]: 2025/06/19 (Thu)
[Time]: 01:00 am to 06:00 am

[Date]: 2025/06/26 (Thu)
[Time]: 01:00 am to 06:00 am

Affected Services:
Credit Card Payments to the Brastel account might not be possible during the maintenance period.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2025/05/21

MAINTENANCE

[MAINTENANCE] Credit Card Payment

Please be informed of the upcoming system maintenance affecting credit card payments:
Maintenance Schedule:

[Date]: 2025/06/23 (Mon)
[Time]: 02:00 am to 04:00 am

Affected Services:
Credit Card Payments to the Brastel account might not be possible during the maintenance period.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2025/04/01

MAINTENANCE

[MAINTENANCE] Credit Card Payment

Please be informed of the upcoming system maintenance affecting credit card payments:

Maintenance Schedule:

[Date]: 2025/05/16 (Fri)
[Time]: 01:00 am to 06:00 am
[Date]: 2025/05/20 (Tue)
[Time]: 01:00 am to 06:00 am
[Date]: 2025/05/27 (Tue)
[Time]: 01:00 am to 06:00 am

Affected Services:
Credit Card Payments to the Brastel account might not be possible during the maintenance period.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2025/02/28

IMPORTANT

Notice of Telephone Number Change

Thank you for using our services.

We are pleased to inform you that the telephone number of our English Customer Service will be changed from April 1, 2025 (Tuesday).

For further details, please see below.

■ Free Dial (from fixed phone):

Old phone number: 0120-659-534

New phone number: 0120-659-530 and 4# for English

■ For My 050 Number users, please call this number free of charge:
050-6860-1004

We are sorry for any inconvenience, and thank you for your understanding.

2025/02/18

NEWS

OSAKA and NAGOYA offices new business hours

From April 1st, 2025, our offices in Osaka and Nagoya will be closed on Weekends and National Holidays. The business hours will be as follows:

- Open: Monday to Friday from 10:00 to 18:00
- Closed on Saturdays, Sundays, and National Holidays

If you have any questions, please get in touch with our Customer Service.

2025/02/03

MAINTENANCE

[MAINTENANCE] Credit Card Payment

Please be informed of the upcoming system maintenance affecting credit card payments:

Maintenance Schedule:

[Date]: 2025/03/03 (Mon)
[Time]: 00:00 am ～ 06:00 am

[Date]: 2025/03/14 (Fri)
[Time]: 01:00 am ～ 06:00 am

[Date]: 2025/03/21 (Fri)
[Time]: 01:00 am ～ 06:00 am

[Date]: 2025/03/24 (Mon)
[Time]: 00:00 am ～ 06:00 am

[Date]: 2025/03/25 (Tue)
[Time]: 01:00 am ～ 06:00 am

Affected Services:
Credit Card Payments to the Brastel account might not be possible during the maintenance period.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2025/02/03

NEWS

Introducing TOP SIM, our new prepaid rechargeable data SIM card

We are thrilled to announce the launch of TOP SIM, a prepaid rechargeable data SIM card designed for seamless connectivity in Japan.

Key Features:
. No Contract, No Credit Card Needed: Simply order your TOP SIM and enjoy high-speed data on your phone with zero hassle.
. Convenient Recharge Options: Easily top up your data at convenience stores—no credit card required.
. Flexible Data Plans: Choose the perfect data plan for your needs, from 5GB to 50GB.

Where to Buy:
TOP SIM is available for purchase at Brastel offices or online. Visit 👉 https://brastel.co/3XRFmVG

2024/12/16

IMPORTANT

Year-end and New Year holidays

Year-end and New Year holidays - We'll be closed between Dec 31st (Tue) and Jan 5th (Sun).

2024/11/20

NEWS

International access numbers from Belarus, Greece and Poland to be discontinued

From November 29th, 2024 we will discontinue the following International Access Numbers:

Belarus (Toll Free): 882-00-011-0058
Greece (Toll Free): 00-800-161-22-035-975 & 00-800-161-22-056-403
Poland (Toll Free): 00-800-491-1506

We apologize for any inconvenience and thank you for your understanding.

2024/11/06

NEWS

International access numbers from Iceland to be discontinued

From November 9th, 2024 we will discontinue the following International Access Numbers:

Iceland (Toll Free): 800-8277

We apologize for any inconvenience and thank you for your understanding.

2024/08/30

NEWS

Personalized Cards Will No Longer Be Issued

Dear Customers,

We are informing you that, effective September 1st, we will no longer be issuing personalized cards. However, you can still assign or update your name and address to receive additional payment coupons if you currently have a distribution card.

We recommend using our My Payment feature with barcode scanning on your smartphone to streamline your payments. It offers a convenient and secure way to manage your transactions directly from your mobile device.
[https://www.brastel.com/myaccount/m/payments/eng]

If you do not have an account yet, you can easily get a virtual card by accessing the following link: [https://www.brastel.com/myaccount/m/new/eng].

For any assistance or questions, please don’t hesitate to contact our customer support team.

Thank you for your understanding and continued support.

Best regards,
Brastel Telecom

2024/08/26

IMPORTANT

Important Notice: Beware of Caller ID Spoofing!

Dear Brastel Users,

We have received reports from customers who were contacted by unknown individuals claiming to have received calls from them. These unknown callers have been asking for sensitive information such as bank account details.

Please be aware: This is a form of fraud known as "Caller ID Spoofing," where scammers manipulate the caller ID to make it look like a call is coming from you or a trusted source.

What You Should Do:

Do not share any personal or financial information over the phone if you receive a suspicious call.
Do not answer calls from unknown numbers unless it is really necessary.
If someone claims they received a call from you, inform them that your number may have been spoofed and advise them to ignore such requests.
Contact us immediately if you have any concerns or need assistance.

Your security is our priority. Stay vigilant and protect your information.

Thank you for your attention.
Brastel Telecom

2024/08/02

IMPORTANT

Beware of Scams Impersonating My 050 Service Involving "Unauthorized Acquisition of ID Documents"

Examples:
There have been cases where individuals were tricked into submitting their identification documents to get our company's IP telephone number through social media or search engines based on false promises of cashback campaigns and other offers.

■ Be cautious of SNS and spoofed websites

Sending identification documents through social media or fake websites can lead to viruses infecting your smartphones and computers, increasing the risk of personal information being leaked. Once extracted, this personal information could be resold or misused.

■ To avoid becoming a victim
・Our company does not conduct cashback campaigns to obtain IP telephone numbers.
・Please verify all cashback campaigns, offers, or requests for information on our website and avoid replying to or accessing any sites that seem even slightly suspicious.
・Carefully check for any suspicious elements in URLs or content. Note that some domains may use overseas extensions such as ".biz," ".xyz," and ".cc."

We kindly ask you to implement the above measures to avoid being deceived or misled.

■ To avoid inadvertently using fraudulent SNS or spoofed websites, please bookmark our official URLs:

https://www.brastel.com/my050/
https://www.brastel.com/Pages/eng/home/

※ If you have any questions, please contact our customer service.

2024/07/12

IMPORTANT

Important Notice: Changes to International Recharge Service

Dear Valued Customer,

The only available method to top up mobile phones abroad now is from your registered to a Brastel account phone number by dialing 0091 20 73.

Please note that top-ups via My Account have been terminated.

For more information or assistance, please contact our customer service.

We apologize for any inconvenience.

Thank you for your understanding and continued support.

Brastel Telecom

2024/06/11

NEWS

My 050 Number Cancelation Procedure Has Changed

Dear Customer,

Our My 050 number contract cancellation procedure has changed.

Cancellation is now available via the My Account > My 050 menu.

If your account is active, you can request cancellation, and we will process it within 24 hours.

Please note that the "Cancel My 050" button will not be displayed if your account is deactivated due to an unpaid bill.

Thank you for your understanding.

Sincerely, Brastel Telecom

2024/05/08

NEWS

International access numbers from Korea and Romania to be discontinued

From May 31st, 2024 we will discontinue the following International Access Numbers:

Korea (Toll-Free): 00798-14-206-3292
Romania (Toll-Free): 0800-400-097

We apologize for any inconvenience and thank you for your understanding.

2024/04/30

IMPORTANT

Beware of Scams Impersonating My 050 Service Involving "Unauthorized Acquisition of ID Documents"

※ If you have any questions, please contact our customer service.

2024/04/22

NEWS

International access numbers from Italy to be discontinued

From April 30th, 2024 we will discontinue the following International Access Numbers:

Italy (Toll-Free): 800-787-972

We apologize for any inconvenience and thank you for your understanding.

2024/04/17

MAINTENANCE

[MAINTENANCE] Credit Card Payment

Please be informed of the following system maintenance for credit card payment:

[Date]: 2024/04/22 (Mon)
[Time]: 1:00 am ～ 5:00 am
[Affected Services]: SPC Credit Card Payments might not be possible during the maintenance period.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2024/04/03

IMPORTANT

Important Update: Changes to International Recharge Service

Effective immediately, for users who have already paid with PayPal and wish to utilize International Recharge Service (IRS), please note that you will need to contact our Customer Support.

We will facilitate the transaction manually on your behalf after confirming your personal information.

However, this option is only available for credits that were paid before April 15th 2024.

Starting April 15th, any users wishing to utilize the International Recharge Service must make payments in cash only, through designated convenience stores.

We apologize for any inconvenience this may cause.

We appreciate your understanding and cooperation in this matter.

If you have any questions or concerns, please don't hesitate to reach out to our Customer center for assistance.

2024/03/11

NEWS

Important changes regarding our customer service in the Korean language

Dear Customers,

We would like to inform you about some important changes regarding our customer service in the Korean language.

Starting from March 25th, 2024, we regret to inform you that customer service in Korean will no longer be available.

For any inquiries or assistance, kindly contact our Japanese customer service.

Japanese Customer Service Contact Information:

Toll-free from landline: 0120-659-533
Paid access from mobile: 03-5637-5903 (free of charge from My 050 number)
Email: japanese@brastel.co.jp

Please note that our customer service number for the Korean customer center and our homepage in Korean will be discontinued on June 30th.

We appreciate your understanding and cooperation regarding these changes, and we apologize for any inconvenience caused.

Thank you.

Brastel Telecom

2024/02/08

IMPORTANT

International access numbers from Colombia, Turkey and Taiwan to be discontinued

From February 29th, 2024 we will discontinue the following International Access Numbers:

Colombia: 01-800-51-82754

Taiwan: 00801-12-7013

Turkey: 00800-142-035975

We apologize for any inconvenience and thank you for your understanding.

2024/01/29

NEWS

Notice of Resumption of New Applications for My 050 Number Service

We are pleased to inform you that new applications for My 050 Number service will resume from February 1, 2024, at 15:00.

We apologize for any inconvenience caused by the temporary suspension since December 29, 2023

Best regards,
Brastel Telecom

2024/01/23

IMPORTANT

My 050 number maintenance fee deduction notification for customers who acquired a 050 number via our authorized agents

On April 1st, 2024, customers who obtained 050 numbers from our authorized for the IP-phone service agents, will be charged a maintenance fee of 550 yen for the 6 months. The payment will be deducted from your Brastel account balance. If you want to cancel the service, please refer to the information at the end of this message on how to do so. It is important to note that any cancellation requests made after 6:30 pm on March 31st will not be accepted, and your account will be charged the maintenance fee on April 1st.

If there is enough balance in your account on the day the My 050 number maintenance fee is scheduled to be deducted, we will deduct 550 yen, and the next withdrawal date will be set for October 1st, 2024, which is six months later. It's important to note that even if you cancel your 050 number after the 550 yen maintenance fee has been deducted, the fee will not be refunded. If you wish to cancel, please send a request to the email address provided before 6:30 pm on March 31st, 2024.

If there is no balance in your account on the day the My 050 maintenance fee is scheduled, your account will be partially suspended, meaning that you won't be able to make calls, but you can still receive them. If no payment is made within 7 days, your account will be completely suspended, and you won't be able to make or receive calls. However, the service will be automatically reactivated if you top up your account within six months. If you want to transfer the balance from another account, please contact customer service for assistance.

※ How to cancel your My 050 number

To cancel your My 050 number, please send us a request to cancel_my050@brastel.co.jp with the information below:

Your full name;
The email address you used during My 050 number registration;
Your Brastel account User ID number (access code);
Your My 050 phone number.

All cancellation requests will be processed only during the following business hours:

Mon. 9:30 - Fri. 18:00

Brastel Co., Ltd.

2024/01/15

IMPORTANT

International access numbers from South Korea to be discontinued

From January 31st, 2024 we will discontinue the following International Access Numbers:

Korea (Toll-Free): 080-888-2552

Korea (Paid Access): 02-6004-5641

We apologize for any inconvenience and thank you for your understanding.

2023/12/29

IMPORTANT

Temporary Suspension of New Applications for My 050 Number Service

Dear Valued Customers,

We regret to inform you that we are currently not accepting new applications for the My 050 Number service.
This is a temporary measure, and we appreciate your understanding. We will keep you updated on any changes.
Thank you for your patience.

Best regards,
Brastel Telecom

2023/12/15

IMPORTANT

Year-end and New Year holidays

Year-end and New Year holidays - We'll be closed between Dec 30th (Sat) and Jan 3rd (Wed).

2023/12/12

IMPORTANT

International access numbers from Chile and Ireland to be discontinued

From December 29th, 2023 we will discontinue the following International Access Numbers:

Chile:
1230-0204238

Ireland:
1800-555100

We apologize for any inconvenience and thank you for your understanding.

2023/09/05

NEWS

Rates to Japan fixed phones will change

From Sunday, October 1st, 2023 our calling rates to Japan landlines will change as follows:

from My 050 app: 10.5 yen / 3 min ⇒ 10.56 yen / 3 min
from FLIP phone: 8.79 yen /3 min ⇒ 9.57 yen / 3 min

Thank you for your understanding.

If you have any questions, please contact us.

2023/07/24

IMPORTANT

International access numbers from Slovenia to be discontinued

From July 21st, 2023 we will discontinue the following International Access Number:

Slovenia ITFS Number: 0800-81185

We apologize for any inconvenience and thank you for your understanding.

2023/07/21

NEWS

My 050 Application Form Issue Resolved at 12:10 PM

Dear Customers,

The technical issue with the My 050 Number application form has been resolved at 12:10 PM (local time). You can now submit your application without any problems.

Thank you for your patience throughout this process.

Best regards,
Brastel Telecom

2023/07/21

IMPORTANT

Urgent Notice: My 050 Number Application Form Issue

Dear Customers,

We are currently investigating a technical issue with the My 050 Number application form, making it impossible to submit. Our team is working on a fix, and we apologize for the inconvenience.

Updates will follow shortly. Thank you for your patience.

Best regards,

Brastel Telecom

2023/07/14

IMPORTANT

[IMPORTANT] Termination of International SMS and Credit Transfer Services

Effective July 31st, 2023, we regret to inform you that we will be terminating two services: "Credit Transfer" and "International SMS."

If you have any remaining credits, we encourage you to utilize them before the termination date. For international messaging, we recommend exploring alternative communication options.

If you have any questions or need assistance, please contact our customer service at: english@brastel.co.jp.

We apologize for any inconvenience caused and thank you for your understanding.

2023/07/10

IMPORTANT

Important Notice: Unauthorized Agents and My 050 Number Purchases

We would like to inform all users to exercise caution when purchasing My 050 numbers.

It has come to our attention that unauthorized agents are selling My 050 numbers without proper authorization or compliance with our terms and conditions.

Thank you for your understanding and cooperation.

Brastel Telecom

2023/06/01

IMPORTANT

International Call Forwarding Service to be discontinued

From August 1st, 2023 we will discontinue the International Call Forwarding Service:

1) Access Numbers for Brastel Card Users:

Tokyo (03 area): 03-6868-1099

Osaka (06 area): 06-7878-1099

Nagoya: 052-766-1099 Other areas:

050-6868-1099

2) Access Numbers for Brastel Postpaid (Corporate) Users:

Tokyo (03 area): 03-6868-0099

Osaka (06 area): 06-7878-0099

Nagoya: 052-766-0099

Other areas: 050-6868-0099

Corporate Premium: 050-6868-0077

We apologize for any inconvenience and thank you for your understanding.

2023/05/31

IMPORTANT

International access numbers from Bulgaria, Denmark and Finland to be discontinued

From June 30th, 2023 we will discontinue the following International Access Numbers:

Bulgaria: 00800-111-4982
Denmark: 8088-9083
Finland: 0800-915585

We apologize for any inconvenience and thank you for your understanding.

2023/05/15

MAINTENANCE

[MAINTENANCE] Payments by Smart Pit & My Payment

Due to the network equipment replacement by NTT Internet, payments through Smart Pit and My Payment will not be available at the following dates and times:

Smart Pit:

May 19, 2023 (Friday)

1:00 a.m. to 5:30 a.m.

My Payment:

May 19, 2023 (Friday)

1:50 a.m. to 2:50 a.m.

We apologize for the inconvenience and kindly ask for your understanding and cooperation.

2023/04/28

IMPORTANT

Free Dial Normal Access Number to be discontinued

Starting June 1st, 2023, we will no longer support the Free Dial Normal Access Number 0120-982-612.

Customers calling from a fixed line should use the Free Dial Economy Number 0120-982-611 instead.

We apologize for any inconvenience and appreciate your understanding.

2023/04/26

IMPORTANT

Rate Increase for Fixed Line Calls Using Free Dial Economy Access Number (0120-982-611)

Starting June 1st, 2023, our calling rates to all destinations (except Sri Lanka) will increase by 3.5 yen when using the 0120-982-611 access number from a fixed-line.

We apologize for any inconvenience this may cause and appreciate your understanding.

2023/04/24

NEWS

[IMPORTANT] Golden Week Schedule 2023

Due to the Golden week holidays, the schedule of the Brastel offices will be as follows:

Closed on:

- May 3rd (Wed): Tokyo office, Nagoya office, Osaka office and Oizumi office

- May 4th (Thu): Tokyo office, Nagoya office, Osaka office and Oizumi office

- May 5th (Fri): Tokyo office, Nagoya office and Osaka office

Ota office and Mitsukaido office will be open as usual from May 3rd to May 5th.

Sorry for the inconvenience and thank you for your understanding.

2023/03/26

IMPORTANT

My 050 number maintenance fee deduction notification for customers who acquired a 050 number before August 31, 2022

On April 1st, 2023, customers who obtained 050 numbers before August 31st, 2022, will be charged a maintenance fee of 550 yen for the 6-month period. You were previously notified about this fee via email and on our website. The payment will be deducted from your Brastel account balance. If you want to cancel the service, please refer to the information at the end of this message on how to do so. It is important to note that any cancellation requests made after 6:30 pm on March 31st will not be accepted, and your account will be charged the maintenance fee on April 1st.

If there is enough balance in your account on the day the My 050 number maintenance fee is scheduled to be deducted, we will deduct 550 yen, and the next withdrawal date will be set for October 1st, 2023, which is six months later. It's important to note that even if you cancel your 050 number after the 550 yen maintenance fee has been deducted, the fee will not be refunded. If you wish to cancel, please send a request to the email address provided before 6:30 pm on March 31st, 2023. If there is no balance in your account on the day the My 050 maintenance fee is scheduled, your account will be partially suspended, meaning that you won't be able to make calls, but you can still receive them. If no payment is made within 7 days, your account will be completely suspended, and you won't be able to make or receive calls. However, the service will be automatically reactivated if you top up your account within six months. If you want to transfer the balance from another account, please contact customer service for assistance.

※ How to cancel your My 050 number

To cancel your My 050 number, please send us a request to cancel_my050@brastel.co.jp with the information below:

Your full name;
The email address you used during My 050 number registration;
Your Brastel account User ID number (access code);
Your My 050 phone number.

All cancellation requests will be processed only during the following business hours:

Mon. 9:30 - Fri. 18:00

Brastel Co., Ltd.

2023/03/02

IMPORTANT

Applying for Virtual Account / My 050 Number may take time

Due to a technical issue on our side, you may experience difficulties when applying for a virtual account or My 050 number.

Our engineers are working on resolving the issue.

Please try to apply at a later time.

We apologize for any inconvenience caused.

2023/02/06

IMPORTANT

International access numbers from Vietnam and the Philippines to be discontinued

From July 21st, 2023 we will discontinue the following International Access Number:

Slovenia ITFS Number: 0800-81185

We apologize for any inconvenience and thank you for your understanding.

2023/02/06

NEWS

[Recovered] Registration failure to the My 050 and Cloud Softphone apps (2023/02/03)

The incident was restored around 14:30 on February 03, 2023.

We apologize for any inconvenience caused.

Date and time of occurrence: 2023/02/03 12:00 PM
Recovery date and time: 2023/02/03 14:30 PM

Affected services: "Cloud Softphone" and "My 050" VoIP apps

Problem: New users could not log in (register) to the apps

Cause: Acrobits equipment failure

Current status: Operating in normal condition.

2023/02/03

IMPORTANT

[Under Investigation] Registration failure to the My 050 and Cloud Softphone apps (2023/02/03)

Currently, for new users, it is not possible to log in (register) to the My 050 and Cloud Softphone apps due to a server failure issue on the developer's side.

We are working to solve this issue as soon as possible.

Customers who have already set up and are using the app are not affected. However, please note that if you reset the app, you will not be able to log in (register) until the issue is resolved.

Please note we have temporarily stopped processing new applications until the issue is resolved.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2022/12/16

IMPORTANT

[My 050] Payment issues on iOS 12

Due to a technical issue, PayPal or Credit Card payments via the My 050 app are not available for iPhones running iOS 12.

If you have an iPhone running iOS 12 and wish to add credits to your Brastel account, we recommend one of the following:

Update your iOS to a newer version

Access the payments page on a web browser:
https://www.brastel.com/myaccount/m/payments/eng
Use a different payment method: MyPayment

Sorry for the inconvenience and thank you for your understanding.

2022/12/14

IMPORTANT

End of handling of payment coupons with barcode starting from (91)527721 at FamilyMart and Lawson

The following convenience stores will stop accepting payment coupons with the barcode starting from (91)527721 from the date and time mentioned below. If you are unable to make a payment after the following date and time, please contact our customer service.

■ Convenience stores below will stop accepting coupons:

FamilyMart (Last reception date and time: until 23:59:59 on December 31st, 2022)
Lawson (Last reception date and time: until 23:59:59 on January 31st, 2023)

■ Convenience stores below will continue to accept payment coupons:

7-Eleven

■ Other payment methods: https://www.brastel.com/myaccount/m/payments/eng

My Payment (a service that lets you make payments using your smartphone) At the following convenience stores: 7-Eleven, FamilyMart, Lawson, Ministop, Seicomart, MMK
Brastel Online Payment（Credit cards, PayPal）

2022/12/02

MAINTENANCE

Incident notification: virtual numbers not available

Please be informed that, due to technical problems, the virtual numbers for the following countries are not available since November 1st 2022:

Peru, Korea, Hong Kong

We are working to solve this issue as soon as possible.

Sorry for the inconvenience and thank you for your understanding.

2022/11/04

NEWS

Brastel is sponsoring the Brazilian Day Tokyo 2022

After a two-year hiatus due to the pandemic, the Brazilian Day is back at the Event Square of Tokyo's Yoyogi Park! The event will celebrate the Bicentennial of the Independence of Brazil in 2022 with live music, Brazilian foods, products and services from Brazil.

As a sponsor of the festival, Brastel will have a booth showcasing its remittance and calling services.

Come visit us and let's enjoy the party together!

Date: November 19 (Sat) and 20 (Sun)
Time: 11:00 - 19:00
Location: Yoyogi Park, Tokyo
Admission: FREE
Organized by: Brazilian Chamber of Commerce in Japan (CCBJ)
Facebook: CCBJ.JP
Instagram: festival.brasil

2022/10/17

MAINTENANCE

[MAINTENANCE] Emergency maintenance of Japan Travel SIM Recharge System [2022/10/20]

Please be informed that emergency maintenance will be held on October 20th from 0:00 am to 5:00 am.

During this time it will not be possible to top up (purchase additional credit to) your Japan Travel SIM from your Brastel card.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2022/10/13

NEWS

Top up your account with FamiPay

Now it's possible to recharge your Brastel account using your FamiPay credits at the Family Mart convenience stores.

Open the My 050 app and go to My Account > Payments. Then select the "My Payment" option, enter the desired payment amount and press "Show barcode".

On the next screen, press "OK". Show the barcode to the Family Mart clerk and proceed with the payment using your FamiPay app.

If you have any questions, please contact our customer service.

2022/10/13

NEWS

Payments by credit card are now more secure

From now on, recharging your Brastel account via credit card became more secure.

As recommended by Visa and Mastercard, we have enabled an authentication service called 3D secure in our credit card payment system, in order to protect our customers credit cards against online theft and fraud.

Now, when making a payment by credit card on our website or through My 050 app, you will be asked to enter the card's CVV and, if necessary, a password or ID only known by yourself.

If you have any questions, please contact our customer service.

2022/08/17

NEWS

[RECOVERY] My 050 app is back on Google Play

We are happy to announce that the My 050 app is back on Google Play Store.

We apologize for any inconvenience it may have caused you.

2022/08/16

IMPORTANT

To My 050 iOS users: please reset your app.

My 050 iOS users need to agree to transmit their contacts' phone numbers to us before they can place a call.

To do this, please follow the instructions below:

Go to Settings > Reset Application
Enter User ID and Password and tap on Sign in
On the next screen tap on READ
Read the information and tap on I AGREE

We apologize for the sudden notice and for any inconvenience this may cause.

2022/08/15

IMPORTANT

International access numbers from the United Arab Emirates, the Netherlands and Egypt to be discontinued

From September 1st, 2022 we will discontinue the following International Access Numbers:

1) U.A.E. (United Arab Emirates)
ITFS Number : 8000-491-0971

2) the Netherlands
ITFS Number : 0800-022-0047

3) Egypt

ITFS Number : 0800-000-0466

We apologize for any inconvenience and thank you for your understanding.

2022/08/02

IMPORTANT

[IMPORTANT] My 050 app is not available for download - Android users only

We regret to inform that at the moment it is not possible to download our My 050 App from the Google Play.

We'll be back soon!

We apologize for the inconvenience.

2022/07/15

IMPORTANT

[IMPORTANT] AgePhone service termination

Due to the end of the contract with the provider, the AgePhone service will be terminated on the following date:

From: July 31st, 2022 (Monday).

You may continue using the IP Phone service with the same rates by installing the My 050 app.

For iPhone users: App Store
For Android users: Google Play

For more details about the service click here

We are sorry for the inconvenience it may cause you. Thank you for understanding.

2022/06/07

NEWS

[PROBLEM RESOLVED] ITFS access number from Ukraine

Temporary failure with ITFS access number from Ukraine was resolved.

Toll-Free Number: 0800-504-186

We apologize for any inconvenience caused.

2022/06/06

IMPORTANT

[IMPORTANT] Temporary failure with ITFS access number from Ukraine

We are currently experiencing technical difficulties with the ITFS access number from Ukraine:

Toll-Free Number: 0800-504-186

We apologize for any inconvenience we may cause while we work to solve the issue.

2022/06/01

IMPORTANT

[IMPORTANT] AgePhone service termination

Due to the end of the contract with the provider, the AgePhone service will be terminated on the following date:

From: July 31st, 2022 (Monday).

You may continue using the IP Phone service with the same rates by installing the My 050 app.

For iPhone users: App Store
For Android users: Google Play

For more details about the service click here

We are sorry for the inconvenience it may cause you. Thank you for understanding.

2022/05/30

NEWS

How to make the Smart Pit payment at FamilyMart via the multi-copier

From 2022/06/01, the Smart Pit payment procedure will change.

You need to print your Smart Pit payment slip from the multi-copier inside the store (the FamiPort terminal is no longer available).

For the step-by-step procedure please check our web-site: https://www.brastel.com/personal/recharge/eng/

2022/05/16

IMPORTANT

Important Information about My 050 Number Service Charges

On September 1st, 2022, a maintenance fee for the My 050 Number will be introduced, which will allow us to keep improving the service and better meet customer needs.

For details, please read: https://brastel.co/3keiEnw

2022/04/25

IMPORTANT

IMPORTANT GOLDEN WEEK SCHEDULE 2022

Brastel offices and some customer services languages will be closed between Tuesday, May 3, 2022 and Thursday, May 5, 2022.

Sorry for the inconvenience and thank you for your understanding

2022/04/01

IMPORTANT

[IMPORTANT] AgePhone service termination

Due to the end of the contract with the provider, the AgePhone service will be terminated on the following date:

From: July 31st, 2022 (Monday).

You may continue using the IP Phone service with the same rates by installing the My 050 app.

For iPhone users: App Store
For Android users: Google Play

For more details about the service click here

We are sorry for the inconvenience it may cause you.

Thank you for understanding.

2022/03/31

IMPORTANT

OTA and OIZUMI offices new business hours

From April 1st 2022, our offices in Ota and Oizumi will close twice a week as follows:

OTA OFFICE:
Open: 10:00 to 18:30
Closed on Mondays and Tuesdays
OIZUMI OFFICE:
Open: 10:00 to 18:30
Closed on Wednesdays and Thursdays

If you have any questions, please contact our Customer Service.

2022/03/25

IMPORTANT

[IMPORTANT] Temporary failure with ITFS access numbers from SOUTH KOREA

We are currently experiencing technical difficulties with the below ITFS access numbers from South Korea:

1) Toll-Free number: 080-888-2552

2) Paid Access number: 02-6004-5641

We apologize for any inconvenience we may cause while we work to solve the issue.

2022/02/28

IMPORTANT

[IMPORTANT] Rates to Japan fixed phones will change

From Thursday, March 3rd, 2022 our calling rates to Japan landlines will change as follows:

My 050 app: 10.5 yen / 3 min
FLIP phone: 10.5 yen /3 min
Free Less: 6.0 yen / min
Free Dial: 12.5 yen / min
0091 areas A/B: 12.5 yen / min
0091 areas C/D: 18.0 yen / min

Thank you for your understanding.

If you have any questions, please contact us.

2022/01/20

NEWS

[TECHNICAL ISSUE RECOVERY] Flip/My050/CloudSoftphone Registration Error

The problem with the push notifications and incoming calls through the 050 number has been resolved.

【Date/Time of recovery】: 2022/01/20 13:14

【Impact Services】: FLIP/ MY050

【Cause】: Flip Softswitch responding delay

【Current status】: Operating in a normal state

Thank you for your understanding and apologize for the inconvenience caused.

2022/01/20

IMPORTANT

[TECHNICAL ISSUE] Flip/My 050/Cloud Softphone Registration Error

We are currently experiencing problems with the push notifications and incoming calls through the 050 number.

【Date/Time】: January 20th, 2022. Time: under investigation

【Impact】:

Users may experience register error when opening the App (My 050, Cloud Softphone)
Some incoming calls to Flip/My050 are not completed or delayed to hear the ringing tone.
【Impact Services】: FLIP/ MY 050

【Cause】: Flip Softswitch responding delay

Our team is working as fast as possible to solve it and we will inform you when the service is restored.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2021/12/03

IMPORTANT

[IMPORTANT] End of handling of payment coupons with barcode starting from (91)527721

The following convenience stores will stop accepting payment coupons with the barcode starting from (91)527721 from the date and time mentioned below.

■ Last reception date and time at the MMK stores: Until 23:59:59 on December 22nd, 2021

■ Last reception date and time at the Seicomart, Ministop, Poplar, Seikatsu Saika, Kurashi House, Three Eight, and Daily Yamazaki stores: Until 23:59:59 on December 31st, 2021

If you are unable to make a payment after the above date and time, please contact our customer service.

Brastel Telecom English Customer Service

Free Dial: 0120-659-534

From mobile phone: 03-5637-5904

Email: english@brastel.co.jp

Business hours: Mon.-Fri. 9:30 to 18:30 / Sat. 10:00 to 18:00 / Closed on Sundays and national holidays.

2021/12/01

IMPORTANT

[IMPORTANT] My 050 number: New application procedure

From December 1st, 2021, Brastel customers who wish to apply for a My 050 number will need to submit a valid ID by email. More details HERE.

2021/11/22

IMPORTANT

[IMPORTANT] Number Display change for My 050 app users without personal number

From November 24th, 2021, for My 050 users who do not have a My 050 number, the caller ID (number display) will change from showing a default number (050-6868-7800) to showing no number at all. This is a necessary measure to prevent the misuse of our IP Phone Service. Therefore, if you make a domestic call to a number that restricts incoming calls from a caller with no number display, you won’t be connected. We recommend that you obtain a My 050 number from "My Account".

2021/11/19

IMPORTANT

International access number from Sweden to be discontinued

From November 30th, 2021 we will discontinue the following International Access Number:

Country: Sweden
Access phone number: 020-799-561

We apologize for any inconvenience and thank you for your understanding.

2021/10/07

NEWS

[SOLVED] Credit card online payments resumed

The credit card payment issue has been solved.

Brastel customers are now able to apply and make payments with credit cards through our website.

[Date and time of occurrence]

2021/10/04 around 17:30

[Recovery date]

2021/10/6

Thank you for your patience and understanding.

2021/10/05

IMPORTANT

[TECHNICAL ISSUE] Credit card online payments are not processed

Due to technical issues, some credit card users cannot make payments online.

We are working to solve this problem at the soonest.

[Affected Services]

Brastel website:

Online card application
Payment from My Account

* Payments via the My050 app or My Account through smartphones are not affected.

[Date and time of occurrence]

2021/10/04 around 17:30

[Cause]

Web technology support of the intermediate company for credit card payment has ended.

[Alternative payment method]

https://www.brastel.com/myaccount/m/payments/eng

We apologize for any inconvenience caused.

2021/09/10

NEWS

Colombia: new dialing procedure

Please be informed that the dialing procedure to Colombia (Country Code 57) is changing as below:

Old procedure: Country Code (57) + Area Code + Phone Number
Example to Bogotá (fixed phone): 57 + 1 + 7429797
New procedure: Country Code (57) + 60 + Area Code + Phone Number
Example to Bogotá (fixed phone): 57 + 60 + 1 + 7429797

From September 1, 2021 to January 31, 2022, both dialing procedures will be allowed.

From February 1, 2022 to March 31, 2022, only the new dialing procedure will be allowed. Customers using the old method will listen to a message informing the new procedure.

From April 1, 2022, only the new dialing procedure will be allowed and the message specified above will not be heard.

2021/09/07

IMPORTANT

[IMPORTANT] INTERNATIONAL RECHARGE - Vietnam Viettel not working

We are currently experiencing problems sending International Recharge to Vietnam Viettel.

Our team is working as fast as possible to solve it and we will inform when the function is restored.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2021/08/03

MAINTENANCE

[MAINTENANCE] Emergency maintenance of International Access Numbers Service [2021/08/04]

Please be informed of the emergency maintenance of some carriers for the International Access Numbers Service. Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

【Date and time】
2021/08/04 (Wed) 12:00 - 14:00 (Japan Time)

【Purpose】
Migration of Carrier Traffic

【Service impact】
Some International Access numbers may not be available for about 2 hours during the maintenance

【Carriers】
Origin Country (Fixed / Public / Mobile): Access Number
Argentina F/P/M: 0800-666-1929
Australia F/P/M: 1-800-078-837
Austria F/P/M: 0800-296-761
Belgium F/P/M: 0800-7-5521
Brazil F/P/M: 0800-891-9303
Bulgaria F: 00800-111-4982
Canada F/P: 1-866-435-3582
Chile F: 1230-020-4238
China F/M: 4008-427-133
Croatia F/P/M: 0800-806-094
Cyprus F/P/M: 8009-4416
Denmark F/P/M: 8088-9083
Finland F/P/M: 0800-915585
France F/P/M: 0800-90-3343
Germany F/P/M: 0800-180-7048
Hungary F/P: 06800-19425
Iceland F: 800-8277
Ireland F: 1-800-555-100
Italy F: 800-787-972
Luxembourg F/P/M: 8002-8273
Malaysia F/P/M: 1-800-812-259
Netherlands F/P/M: 0800-022-0047
New Zealand F/P/M: 0800-441-150
Poland F/P/M: 00-800-491-1506
Portugal F/P/M: 800-849-178
Russia F/M: 8-10-800-2078-1049
Singapore F/P/M: 800-492-2097
Slovenia F/M/P: 0800-81185
South Africa F/P/M: 0800-995-713
Spain F/P/M: 900-988-311
Sweden F/P/M: 020-799-561
Switzerland F/P/M: 0800-56-4609
Taiwan F/P/M: 00801-491341
Thailand F/M: 1800-012-338
United Arab Emirates F/P/M: 8000 4910971
United Kingdom F/M: 0800-404-9787
USA F/P/M including Hawaii and Guam: 1-800-742-6910

2021/08/02

IMPORTANT

Payment Trough Representative System Update

We’d like to inform you that the recharging procedure at Brastel authorized recharging points has changed.

For security reasons, we are not allowing recharges to be made with phone numbers anymore.
From now, you will need to enter your Brastel Card number to recharge your Brastel account at the recharging points. So please bring your Brastel Card (or take note of the card number and the access code) when you go to add credits to your Brastel account.

We are sorry for any inconvenience and thank you for your understanding.

Sincerely,
Brastel Telecom

2021/07/21

MAINTENANCE

[MAINTENANCE] Emergency maintenance of International Access Numbers Service

【Date and time】

2021/07/21 (Wed) 12:00 - 14:00 (Japan Time)
【Purpose】

Migration of Carrier Traffic
【Service impact】

Some International Access numbers may not be available for about 2 hours during the maintenance
【Carriers】

Origin Country (Fixed / Public / Mobile): Access Number
Argentina F/P/M: 0800-666-1929
Australia F/P/M: 1-800-078-837
Austria F/P/M: 0800-296-761
Belgium F/P/M: 0800-7-5521
Brazil F/P/M: 0800-891-9303
Bulgaria F: 00800-111-4982
Canada F/P: 1-866-435-3582
Chile F: 1230-020-4238
China F/M: 4008-427-133
Croatia F/P/M: 0800-806-094
Cyprus F/P/M: 8009-4416
Denmark F/P/M: 8088-9083
Finland F/P/M: 0800-915585
France F/P/M: 0800-90-3343
Germany F/P/M: 0800-180-7048
Hungary F/P: 06800-19425
Iceland F: 800-8277
Ireland F: 1-800-555-100
Italy F: 800-787-972
Luxembourg F/P/M: 8002-8273
Malaysia F/P/M: 1-800-812-259
Netherlands F/P/M: 0800-022-0047
New Zealand F/P/M: 0800-441-150
Poland F/P/M: 00-800-491-1506
Portugal F/P/M: 800-849-178
Russia F/M: 8-10-800-2078-1049
Singapore F/P/M: 800-492-2097
Slovenia F/M/P: 0800-81185
South Africa F/P/M: 0800-995-713
Spain F/P/M: 900-988-311
Sweden F/P/M: 020-799-561
Switzerland F/P/M: 0800-56-4609
Taiwan F/P/M: 00801-491341
Thailand F/M: 1800-012-338
United Arab Emirates F/P/M: 8000 4910971
United Kingdom F/M: 0800-404-9787
USA F/P/M including Hawaii and Guam: 1-800-742-6910

2021/07/08

NEWS

My Payment available now at Lawson!

From July 8, 2021 you can easily recharge your Brastel Card Account at any of the Lawson convenience stores all around Japan without paper coupons, by just scanning at the cashier an electronic bar-code downloaded to your smartphone from My Account page.

2021/06/01

NEWS

[Recovered] Incident notification (2021/5/31) | Incoming push-notification failure on "My 050" phone app

The incident was restored around 18:30 on May 31, 2021.

We apologize for any inconvenience caused.

Date and time of occurrence: 2021/05/31 11:51

Recovery date and time: 2021/05/31 18:30

Current status: Operating in normal condition

2021/06/01

IMPORTANT

Frequent Caller Plans service to be discontinued

From July 1st, 2021 we will discontinue the Frequent Caller Plans service (Talk 500, Plan A, Plan B, Plan C).

We apologize for any inconvenience and thank you for your understanding.

2021/05/31

IMPORTANT

[IMPORTANT] My 050 push notification not working

We are currently experiencing problems with the push notifications and incoming calls through the 050 number.

Our team is working as fast as possible to solve it and we will inform when the function is restored.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2021/05/10

NEWS

OTA and OIZUMI offices new opening hours

The offices new business hours are:

OTA: Open every day from 10:00 to 18:30 (Closed on Tuesdays)
OIZUMI: Open every day from 10:00 to 18:30 (Closed on Wednesdays)

If you have any questions, please contact our customer service.

2021/05/10

IMPORTANT

Security Deposit and Compensation Policy in case of a Brastel Card Fraud

Thank you for using Brastel.

We have made changes to our "Indication according to Act on Settlement". Two new contents have been added: "Security deposit" and "Compensation policy for fraudulent transactions".

Please check the details here: https://www.brastel.com/fsa/eng.

2021/04/15

IMPORTANT

[IMPORTANT] GOLDEN WEEK SCHEDULE 2021

Brastel offices and some customer services languages will be closed between Monday, May 3, 2021 and Wednesday, May 5, 2021.

Sorry for the inconvenience and thank you for your understanding

2021/04/07

NEWS

[Recovered] Incident notification (2021/4/6) | Incoming push-notification failure on "Cloud Softphone" and "My 050" phone apps

The incident was restored around 22:30 on April 06, 2021.
We apologize for any inconvenience caused.

Date and time of occurrence: 2021/4/6 21:38

Recovery date and time: 2021/4/6 22:30

Affected services: "Cloud Softphone" and "My 050" VoIP apps

Problem: Incoming push-notification were unavailable for some users

Cause: Acrobits equipment failure

Current status: Operating in normal condition

2021/04/01

MAINTENANCE

[MAINTENANCE] Payments at LAWSON and MINISTOP

On the following date(s) and schedule, the Loppi system at LAWSON and MINISTOP convenience stores will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

April 13, 2021 (Tue) between 3:00 AM and 4:30 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2021/03/22

IMPORTANT

[My 050] Payment issues on iOS 12

Due to a technical issue, PayPal or Credit Card payments via the My 050 app are not available for iPhones running iOS 12.

If you have an iPhone running iOS 12 and wish to add credits to your Brastel account, we recommend one of the following:

Update your iOS to a newer version

Access the payments page on a web browser:
https://www.brastel.com/myaccount/m/payments/eng
Use a different payment method: MyPayment

Sorry for the inconvenience and thank you for your understanding.

2021/03/15

IMPORTANT

Important Notification about termination of some Customer Service Free Dial Numbers

From March 31st, 2021, the below Customer Center Free Dial numbers will be terminated.

Romanian CS: 0120-688-270
Hindi CS: 0120-688-271
Urdu CS: 0120-688-272
Bengali CS: 0120-688-274
Malay CS: 0120-688-277
French CS: 0120-688-278
Persian CS: 0120-688-279

How to dial from March 31st:

Please dial our general Free Dial number and after the connection enter the 2-digit code of the specific language group as shown below:

Romanian CS: 0120-659-530 >> 10#
Hindi CS: 0120-659-530 >> 11#
Urdu CS: 0120-659-530 >> 12#
Bengali CS: 0120-659-530 >> 14#
Malay CS: 0120-659-530 >> 17#
Persian CS: 0120-659-530 >> 19#

We apologize for the inconvenience it may cause, and Thank you for your understanding.

2021/02/22

NEWS

OTA OFFICE NEW LOCATION

We're pleased to announce that our Ota office has moved to a new location.

New Location:
- 〒373-0851 Gunma-ken, Ota-shi, Iidacho 1055-2 Kyoritsu bldg. 1F map

Access:
- 9min walk from Ota station south exit.
- by bus: from Ota station south exit, take the bus towards AEON MALL (イオンモール太田方面), and get off at Iida cho (second stop).
- by car: route 407 Come and visit us!

2021/02/13

NEWS

【IMPORTANT】OTA OFFICE IS MOVING TO A NEW LOCATION

We're pleased to inform you that our OTA office is changing its location as follows:

From: February 25, 2021

New location:
- 〒373-0851 Gunma-ken, Ota-shi, Iidacho 1055-2 Kyoritsu bldg. 1F - 〒373-0851 群馬県太田市飯田町1055-2 共立ビル１階

Access:
- 9min walk from Ota station south exit. - by bus: from Ota station south exit, take the bus towards AEON MALL (イオンモール太田方面), and get off at Iida cho (second stop). - by car: Route 407.

Ota office will be closed on February 22nd (Mon), 23rd (Tue), and 24th (Wed) due to the relocation.

2021/02/01

IMPORTANT

【IMPORTANT】New rates to international destinations from February 16th, 2021

From Tuesday, February 16th, 2021, the international calling rates will change to all destinations when dialing the access numbers below from fixed phones:

For Brastel Card users:

0091-20-20
0091-20-21
0091-20-22
0091-20-23
0120-982-611

For Postpaid users:

0091-20-30
0091-20-31
0091-20-32
0091-20-33

For Corporate users:

0091-20-35
0091-20-36
0091-20-37
0091-20-38

Thank you for your understanding. If you have any questions, please contact our Customer Service.

2021/01/28

NEWS

【IMPORTANT】OTA OFFICE IS MOVING TO A NEW LOCATION

We're pleased to inform you that our OTA office is changing its location as follows:

From: February 25, 2021

New location:

- 〒373-0851 Gunma-ken, Ota-shi, Iidacho 1055-2 Kyoritsu bldg. 1F

- 〒373-0851 群馬県太田市飯田町1055-2 共立ビル１階

Access:

- 9min walk from Ota station south exit.

- by bus: from Ota station south exit, take the bus towards AEON MALL (イオンモール太田方面), and get off at

Iida cho (second stop).

- by car: Route 407.

Ota office will be closed on February 22nd (Mon), 23rd (Tue), and 24th (Wed) due to the relocation.

2021/01/27

MAINTENANCE

【MAINTENANCE】Payments at FamilyMart

On February 8th (Monday) between 00:30 and 05:00 (Japan time), the Fami-Port system at all FamilyMart stores will be under maintenance. During the maintenance period, Smart-Pit payments will not be available.

We apologize for any inconvenience that this may cause and thank you for your understanding.

2020/12/28

IMPORTANT

[My 050] New rates to international destinations from January 7th, 2021

From Thursday, January 7th, 2021 the international calling rates from the My 050 app will be changed.

However, domestic rates for calls to Japan mobile phones and fixed line phones will remain the same.

Thank you for your understanding. If you have any questions, please contact our Customer Service.

2020/12/25

IMPORTANT

Important Notification about the cancelation of an International Access Number from the Philippines

From December 29th, 2020 the toll-free access number 1-800-1491-0089 from the Philippines will be terminated.

You may continue using your Brastel Card account from the Philippines by accessing the non-free access number (0)2-8395-2460.

We apologize for any inconvenience this may cause. Thank you for your understanding.

2020/12/14

IMPORTANT

Year-end and New Year holidays

Year-end and New Year holidays - We'll be closed between Dec 31st (Thu) and Jan 3rd (Sun).

2020/12/04

NEWS

Japan Travel SIM Recharges are back to normal

The issue reported earlier regarding Japan Travel SIM has been resolved.

The incident occurred: 2020/12/04 08:23 am
The incident resolved: 2020/12/04 15:10 pm
Reason: hardware failure

We sincerely apologize for any inconvenience caused.

To check usage and remaining data: https://tr.iijmio.jp/login/

To recharge SIM: https://www.brastel.com/myaccount/m/sim/eng

2020/12/04

IMPORTANT

[IMPORTANT] Temporary failure with Japan Travel SIM recharges

Due to a technical incident, it is not possible to recharge the Japan Travel SIM card at the moment.

It is also not possible to access the sim support site to check the sim usage and expiration date.

We apologize for any inconvenience caused.

You can expect a response from us soon on the status of the issue.

Thank you for your kind patience.

2020/12/01

IMPORTANT

[IMPORTANT] New ITFS access numbers from SOUTH KOREA

From December 1st, 2020, access numbers for calls from South Korea have changed.

OLD numbers:

Korea Toll-Free: 080-828-2546
Korea Free less: 02-6005-9941

NEW numbers:

Korea Toll-Free: 080-888-2552
Korea Free less: 02-6004-5641

2020/11/10

IMPORTANT

[IMPORTANT] Temporary failure with ITFS access numbers from SOUTH KOREA

We are currently experiencing technical difficulties with the below ITFS access numbers from South Korea:

1) Toll-Free number: 080-828-2546

2) Paid Access number: 02-6005-9941

We apologize for any inconvenience we may cause while we work to solve the issue.

2020/11/10

NEWS

My Payment available now at FamilyMart!

From November 10, 2020, you can easily recharge your Brastel Card Account at any of the FamilyMart convenience stores all around Japan without paper coupons, by just scanning at the cashier an electronic bar-code downloaded to your smartphone from My Account page:

https://www.brastel.com/myaccount/m/payments/eng

2020/10/26

MAINTENANCE

[MAINTENANCE] Server Maintenance on 10/28

On October 28 (Wednesday) between 00:00 and 5:00 (Japan Time), we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed:

Brastel website
My050 app
Credit transfers
International Recharge
Japan Travel SIM recharges
Brastel Card recharges
SMS credit purchases

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/10/07

MAINTENANCE

[MAINTENANCE] Payments at Family Mart

On the following date(s) and schedule, FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

October 19, 2020 (Mon) between 2:00 AM and 5:00 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/09/15

IMPORTANT

For Y!Mobile PHS rate plan users

Y!mobile announced that they postponed the discontinuation of PHS rate plans until January 31, 2021.

Please note that once the service is discontinued, Y!mobile PHS rate plan users won't be able to make international and domestic calls through Brastel as well.

If you are a Y!mobile PHS rate plan user, we recommend switching to another plan. For details, please visit: https://tinyurl.com/y2h2q8nq (Japanese only).

2020/09/11

MAINTENANCE

[MAINTENANCE] IIJ system (Sep 11th, Fri)

Today (2020/09/11), between 20:00 and 22:00 (Japan time), IIJ (Internet Initiative Japan, Japan Travel SIM MVNO provider) will have emergency maintenance.

During the maintenance time, recharges to the Japan Travel SIM will be unavailable. It also may not be possible to access Japan Travel SIM My Account page to check the expiration date and remaining data.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/09/08

IMPORTANT

[NOTIFICATION] Sao Paulo (Brazil) and Peru virtual numbers

From September 2020, the following virtual phone numbers will have new monthly fees as follows:

- Sao Paulo (Brazil): 200 yen per month

- Peru: 750 yen per month

Thank you for your understanding and we look forward for your continued support.

2020/08/18

NEWS

SOLVED: Credit Card Payment problem on CHROME

The problem with credit card payments via Brastel "My Account" on Google Chrome has been solved.

We apologize for the inconvenience this may have caused and thank you for continued support.

2020/08/14

MAINTENANCE

[MAINTENANCE] Server Maintenance on 8/19

On August 19 (Wednesday) between 00:00 and 5:00 (Japan Time), we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed:

Brastel website
My050 app
Credit transfers
International Recharge
Japan Travel SIM recharges
Brastel Card recharges
SMS credit purchases

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/08/13

IMPORTANT

Credit Card Payment problem on CHROME

Unfortunately, some users are not being able to recharge their Brastel Cards through "My Account" with credit card while using Chrome browser.

If you are experiencing any issues paying with credit card through our website on Chrome, please try using Firefox instead.
At the moment, our team is working to solve the problem.

We apologize for the inconvenience and thank you for your understanding.

2020/07/27

MAINTENANCE

[MAINTENANCE] Server Maintenance on 7/29

On July 29 (Wednesday) between 00:00 and 6:00 (Japan Time), we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed:

Brastel website
My050 app
Credit transfers
International Recharge
Japan Travel SIM recharges
Brastel Card recharges
SMS credit purchases

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/07/02

IMPORTANT

FLIP service to stop accepting new subscriptions

From Saturday, August 1st 2020, we will stop accepting new subscriptions for the FLIP (IP Phone) service.
This will not affect the current users, who can keep using the service as usual.
Thank you for your understanding.

2020/05/29

IMPORTANT

My050 and Cloud Softphone: Push Notifications

This is to inform that My050 and Cloud Softphone apps are displaying a notification to iOS (13 or later) users who have not used the above mentioned apps for 7 days or more.

Due to a compatibility problem between Acrobits and iOS, users who receive a notification saying that the push server has expired will not be able to receive calls unless they launch the apps.

We are investigating the problem with Acrobits and will keep our users up to date.
We are sorry for the inconvenience caused.

2020/05/08

IMPORTANT

[UPDATED] Branches opening hours change

From May 11th (Monday) until further notice:

OTA, OIZUMI, NAGOYA and OSAKA offices: doors opening hours - 10:00 am to 6:00 pm.
TOKYO office: doors opening hours - 10:00 am to 5:00 pm

Customer Service working hours: 10:00 am to 7:00 pm.

We apologize for any inconvenience caused and thank you for your cooperation. IMPORTANT: Our opening hours may change according to government regulations.

2020/04/27

IMPORTANT

Branches opening hours change

In response to COVID-19 infection spread prevention and the state of emergency declared by the government we are limiting our business hours to protect the health and well-being of our employees, families members and all our customers as follows:

From April 28th (Tuesday) until May 10th (Sunday)
Branches: OTA, OIZUMI, NAGOYA and OSAKA
doors opening hours: 10:00am to 5:00pm.

TOKYO is CLOSED

Customer Service working hours: 10:00am to 7:00pm.

We apologize for any inconvenience caused and thank you for your cooperation.

IMPORTANT: Our opening hours may change according to government regulations.

2020/04/21

IMPORTANT

Measures Against Spread of Coronavirus

To Our Customers and Business Partners

With the current spread of the coronavirus disease (COVID-19), Brastel is taking and strengthening the following measures among its staff, family members of staff, and all others who have a connection with the company, aiming to secure the health and welfare of everyone.

- Working from home
- Staggered work hours
- Suspension of nonessential and nonurgent business trips and other movement
- Remote meetings
- Measures to prevent physical contact and airborne infection when meeting face-to-face

We know that this may cause inconvenience but request your understanding and cooperation.

Please note that all support services not involving direct contact, such as telephone, e-mail, online chat, etc., will continue as usual.

We recognize how the communication and remittance services that Brastel provides are a vital lifeline and are making every effort to keep them available without interruption during this difficult time.

Thank you for using Brastel; we look forward to continuing to work with and serve you.

From the President and all the staff,
Brastel

2020/04/17

IMPORTANT

GOLDEN WEEK SCHEDULE 2020

Brastel offices and some customer service languages will be closed between Sunday, May 3, 2020 and Wednesday, May 6, 2020.

Sorry for the inconvenience and thank you for your understanding.

2020/04/08

IMPORTANT

International Gift Service: Temporary Suspension

We regret to announce that we are temporarily suspending the operations for the International Gift Service in view of the nationwide lockdown due to the Covid-19 outbreak in the Philippines and Sri Lanka.

Your needs have always been our priority and our promise is that we will be back to serve you as soon as possible.

Stay home! Stay safe!

2020/03/18

IMPORTANT

Japan Talk Pack service to be discontinued

From Sunday May 24th, 2020 we will discontinue the Japan Talk Pack service.
We will stop accepting new subscriptions to the service from March 23rd.
We apologize for any inconvenience and thank you for your understanding.

2020/03/13

IMPORTANT

Brastel Prepaid Voice SIM to be discontinued

From Wednesday April 1st, 2020 we will discontinue the Brastel Prepaid Voice SIM service.

We apologize for any inconvenience and thank you for your understanding.

2020/03/12

IMPORTANT

Payment procedure with Smart Pit has changed

The procedure for recharging your Brastel Card with Smart Pit at FamilyMart, Lawson and Ministop has changed since February 17th.

Some screens of Famiport machines (at FamilyMart) and Loppi machines (at Lawson and Ministop) have been updated and the payment instructions with Smart Pit can be checked from the links below.

Payments at FamilyMart via Famiport: http://www.smartpit.jp/consumer/payment/familymart.html
Payments at Lawson or Ministop via Loppi: http://www.smartpit.jp/consumer/payment/loppi.html

2020/03/06

MAINTENANCE

[MAINTENANCE] Server maintenance (3/11 1AM to 3AM)

On Wednesday, March 11th between 1:00 AM and 3:00 AM (Japan Time), we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed:

Brastel Card recharges
Credit Transfer
International Recharge
Japan Travel SIM recharges
Brastel website
My050 app (some functions)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2020/02/28

IMPORTANT

"My Payment" recharges now available at 7-Eleven

From today February 28th 2020, you can recharge your Brastel Card at 7-Eleven convenience stores using "My Payment" service.
"My Payment" is a mobile payment service that allows you to add credits to your Brastel account using a barcode. The "My Payment" service is also available at Seicomart, Community Store, MiniStop and MMK (4 stores).

To use this service, access the following link from your smartphone:
https://www.brastel.com/myaccount/m/payments/eng
Sign in and select "My Payment".
Enter the desired payment amount (any amount between ¥2,000 and ¥29,999) and press "Show barcode". Press "OK" and show the barcode to the clerk at one of the convenience stores mentioned above. Then, pay in cash. The credits are automatically added to your Brastel Card balance.

2020/01/10

MAINTENANCE

[MAINTENANCE] Maintenance at NTT on 01/17

On January 17th (Friday), between 0:00 and 4:30 (Japan time), NTT’s system will go under maintenance. During the maintenance time, some phone calls to Brastel's 0091 numbers may experience disconnection or no connection at all.

Please accept our apologies for any inconvenience this may cause and thank you for your understanding.

2020/01/06

IMPORTANT

[IMPORTANT] About termination of bonus over 5,000 or 10,000 yen payment

Please be informed that as of January 10th, 2020, we will stop offering bonuses for payments of five or ten thousand yen at convenience stores.

We apologize for the inconvenience and thank you for your continuous support.

2019/12/27

IMPORTANT

Year-end and New Year holidays working schedule

We'll be closed between December 31st (Tue) and January 5th (Sun).

Happy holidays!

2019/12/01

IMPORTANT

[IMPORTANT] About termination of bonus over 5,000 or 10,000 yen payment

2019/11/12

MAINTENANCE

[MAINTENANCE] Japan Travel SIM

On the following date(s) and schedule, our Japan Travel SIM system will go under maintenance. During the maintenance time, it will not be possible to recharge the Japan Travel SIM neither check its expiration date and balance through "My Account".

November 13, 2019 (Wednesday) between 1:00 AM and 6:00 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/11/07

MAINTENANCE

[MAINTENANCE] Server Maintenance on 11/13

On November 13 (Wednesday) between 00:00 and 7:00, we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed:

Our website
My050 app
Credit transfer
International Recharge
Japan Travel SIM recharge
Brastel Card recharge
SMS credit purchase

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/09/30

NEWS

New international access number from the Philippines

From October 6th 2019, the following international access number will change:

Country: Philippines
Old Number: ~~632-3952460 (not toll-free)~~
New Number: 632-83952460 (not toll-free)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/09/30

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

On the following date(s) and schedule, FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

October 7, 2019 (Mon) between 2:30 AM and 4:00 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/09/26

MAINTENANCE

[IMPORTANT] Payments at Lawson and Ministop Stores

On the following date(s) and schedule, Loppi system at LAWSON and MINISTOP will go under maintenance. During the maintenance, the Loppi system will be unavailable and payments by Smart Pit will not be possible.

Date and time: 2019/09/30 (Mon) - 23:00pm - 2019/10/01 (Tue) - 05:00am

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/09/05

IMPORTANT

[IMPORTANT] Announcement concerning Japanese Consumption Tax Rate Increase

Thank you for using Brastel Telecom Services.

Due to the revision of the consumption tax law scheduled to take effect on October 1, 2019, the following service charges will be changed as follows. Thank you for your understanding.

Outgoing calls from My 050 app:

To Japan	Current price	From October 1st
Fixed line (3 min increment）	¥8.64	¥8.80
Mobile line (1 min increment）	¥19.44	¥19.80

Outgoing calls from Flip phone：

To Japan	Current price	From October 1st
Fixed line (3 min increment）	¥8.64	¥8.80
Mobile line (1 min increment）	¥17.28	¥17.60

Japan Travel SIM:

Package type	Current price	From October 1st
1.5GB	¥2,160	¥2,200
3GB	¥3,240	¥3,300

* Please check our website or contact customer service for details on price change regarding other services/devices.

2019/08/24

IMPORTANT

About International Gift Service

From September 1st (Sunday), 2019 the International Gift Service will not be available to the following countries anymore:

Bangladesh, Indonesia, Nepal, Thailand

We apologize for any inconvenience and thank you for your understanding.

2019/07/31

IMPORTANT

About International Gift Service

From September 1st (Sunday), 2019 the International Gift Service will not be available to the following countries anymore:

Bangladesh, Indonesia, Nepal, Thailand

We apologize for any inconvenience and thank you for your understanding.

2019/07/12

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

On the following date(s) and schedule, FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

July 15, 2019 (Mon) between 3:00 AM and 5:00 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/07/04

IMPORTANT

Brastel 24h discontinued

The Brastel 24 hours telephone service has been discontinued as of June 30th.

You can find all Brastel Card features and services by accessing "My Account" on this website.

We apologize for the inconvenience and thank you for your understanding.

2019/06/27

IMPORTANT

Oizumi Office will close on Tuesdays

From July 1st (Monday), our office in Oizumi (Gunma) will close on Tuesdays. The new business hours will be:

Open everyday from 10:00 to 19:00
Closed on Tuesdays

We apologize for any inconvenience and thank you for your understanding.

2019/04/04

IMPORTANT

[IMPORTANT] My 050 app issues on iOS

Some iOS users are experiencing a reset issue with the latest version of My 050 app.
Please open My 050 app (former 050 Free) from your device and check it if the User ID and password are not reset.
Otherwise please set up the app with your Brastel account information (User ID and password).
If you forgot your User ID and password, please contact our customer service or access My Account on Brastel's website to see them.

We apologize for any inconvenience.

2019/03/30

NEWS

Brastel Card can now be recharged with "My Payment"

As of April 1st (Mon) 2019, Brastel customers will have a new option to recharge their Brastel Cards: My Payment - available at Community Store, MiniStop and some MMK convenience stores.

To use this service, access brastel.com from your smartphone.
Sign in to “My Account”, click "Yes", press "Payments" > "My Payment".
Download a barcode and pay at an authorized convenience store.

2019/03/27

NEWS

"050 Free" app will become "My 050"

As of April 1st (Mon) 2019, in order to comply with Apple’s App Store Review Guidelines, we are planning to change our 050 Free app’s name to My 050.

Besides the name, everything will remain the same. We do expect, however, to be able to roll out together with this change a long overdue update for the iOS version of our app, which will fix some issues that some of our users have been patiently putting up with.

2019/03/21

IMPORTANT

J-Talk Brastel interpreting service to be discontinued

We regret to inform you that we will discontinue our real-time interpreting service J-Talk Brastel.

Date of effectiveness: Starting April 26th (Tue), 2019

We apologize for any inconvenience this may cause you.

2019/03/04

IMPORTANT

[IMPORTANT] International SMS to the Philippines

Please be informed that the International SMS (Short Message) Service to the Philippines is now only available for SMART Provider.
At the moment, we do not offer the SMS service for Globe and SUN providers.
Customers attempting to send short messages to Globe and SUN providers will receive “FAILED” as a reply.

We apologize for any inconvenience and thank you for your understanding.

2019/02/26

IMPORTANT

[IMPORTANT] Globe Free Talk promotion ends tomorrow

We would like to inform that the Globe Free Talk promotion will end tomorrow, February 28th 2019.

Thank you very much for your participation and support!

2019/01/29

NEWS

New international access number from South Korea

Starting from January 28th, the following international access number from the Republic of Korea has changed.

Old Number: ~~02-560-9260 (not toll-free)~~
New Number: 02-6005-9941 (not toll-free)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2019/01/25

IMPORTANT

[IMPORTANT] Globe Free Talk promotion will end soon!

Our Globe Free Talk promotion will end on February 28th 2019.

Until that date, Brastel customers get a 1000 yen bonus on their Brastel Card when reaching 5000 yen on calls to Globe phone numbers in the Philippines.

Don't miss this chance!

2019/01/17

IMPORTANT

[050 Free App] Calling rate increase

From February 1st the 050 Free app calling rates to mobile phones in Japan will increase as follows:

Current rate: 13.5 yen*/min (until January 31st)
New rate: 18 yen*/min

*Consumption tax will apply separately.

2019/01/11

IMPORTANT

[IMPORTANT] International SMS to the Philippines

The International SMS (Short Message) Service to the Philippines has been temporarily inactivated. Customers will receive a "FAILED" reply when sending messages to the Philippines and will not be charged.
We are working to solve the issue with our partners.

We apologize for any inconvenience and thank you for your understanding.

2019/01/10

IMPORTANT

[IMPORTANT] Regarding International SMS (Short Message Service)

We are currently experiencing problems with sending short messages (SMS) to the Philippines. Some messages may fail to deliver or become pending.

We are working to solve the issue with our partners.

We apologize for any inconvenience and thank you for your understanding.

2018/12/23

IMPORTANT

Year-end and New Year holidays

We'll be closed between December 31st (Monday) and January 3rd (Thursday).

We are sorry for the inconvenience it may cause you. Thank you for your understanding.

2018/12/19

IMPORTANT

[IMPORTANT] Regarding International Access Numbers

Starting from December 20, 2018 (Thursday), the old Brastel International Access Numbers from Brazil, China, Philippines, Taiwan, Thailand and UAE will be discontinued and replaced by the following numbers:

・Brazil: 0800-891-9303 (Fixed/Mobile/Public)
・China (North/South): 4008-427-133 (Fixed/Mobile)
・Philippines: 1-800-1491-0089 (Fixed/Mobile/Public)
・Taiwan: 00801-491-341 (Fixed/Mobile/Public)
・Thailand: 1800-012-338 (Fixed/Mobile)
・U.A.E: 8000-491-0971 (Fixed/Mobile/Public)

Thank you for your understanding.

2018/12/19

MAINTENANCE

[IMPORTANT] Payments at Lawson Stores

On the following date(s) and schedule, Loppi system at LAWSON will go under maintenance. During the maintenance, some payments made through Smart Pit might have a delay in showing at the customer’s Brastel Card balance.

Date: Between January 2019 and June 2019
Time: From 9:00 to 16:00

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/12/13

IMPORTANT

[IMPORTANT] Payments by Smart Pit

Since December 1st, it is no longer possible to recharge the Brastel Card by scanning the Smart Pit barcode. However, payments can still be made by entering the Smart Pit number at Loppi (Lawson or Ministop) and Famiport (FamilyMart) machines.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/11/30

IMPORTANT

Important Notification about the termination of an access number for Corporate users

From December 31st 2018, 03-6688-3614 connection number for Softbank White Line 24 Mobile will be terminated due to drastic changes in the communication environment in recent years.

You may continue using your Brastel Card account by accessing Free Dial or Free Less numbers.

We are sorry for the inconvenience it may cause you.

Thank you for your understanding.

2018/09/06

IMPORTANT

[IMPORTANT] Payments at Convenience Stores

The following convenience stores will permanently close and it will not be possible to recharge the Brastel Card at them after the following dates:

Date: August 31, 2018 (Friday)
Convenience Store: Save On

Date: November 30, 2018 (Friday)
Convenience Store: Circle K Sunkus

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/09/05

MAINTENANCE

[MAINTENANCE] Payments by Smart Pit

On the following date(s) and schedule, maintenance works will be carried out:

September 10 (Monday) from 2:30 to 5:00 (Japan Time)

During this time, the following services may be affected:

Brastel Card recharges by Smart Pit

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/08/17

MAINTENANCE

[MAINTENANCE] Payments at LAWSON and MINISTOP

On the following date(s) and schedule, the Loppi system at LAWSON and MINISTOP convenience stores will go under maintenance.

August 20, 2018 (Mon) between 0:15 AM and 6:00 AM (Japan time)
August 27, 2018 (Mon) between 0:15 AM and 6:00 AM (Japan time)

During the maintenance time the Smart Pit payments may become unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/07/31

IMPORTANT

Important Notification about IP Access Numbers Termination

From September 30th, 2018, IP Access connection numbers (050-1120-2020 / 050-3160-5050) that we have been offering for customers who are using Softbank (Yahoo!BB) and KDDI (Hikari Direct) lines will be terminated due to the drastic changes in the communication environment in recent years.

You may continue using your Brastel card account by accessing Free Dial or Free Less numbers or by making calls from the 050 Free app (for smartphone users).

We are sorry for the inconvenience it may cause you. Thank you for your understanding.

2018/07/31

IMPORTANT

Important Notification about the termination of an access number for Corporate users

From December 31st 2018, 03-6688-3614 connection number for Softbank White Line 24 Mobile will be terminated due to drastic changes in the communication environment in recent years.
You may continue using your Brastel Card account by accessing Free Dial or Free Less numbers.

We are sorry for the inconvenience it may cause you.

Thank you for your understanding.

2018/05/29

NEWS

Ota Office will close on Wednesdays

From June 1st (Friday), our office in Ota-shi (Gunma) will close on Wednesdays.
The new business hours will be:

Open everyday from 10:00 to 19:00
Closed on Wednesdays and New Year's Day

We apologize for any inconvenience and thank you for your understanding.

2018/05/11

NEWS

[NEWS] New Brastel office in Oizumi

We are pleased to announce the opening of our new office in Oizumi, Gunma on May 17th at the following address:

2-1-3-A Sakada, Oizumi-machi, Oura-gun, Gunma 370-0532
Tel: 050-6860-2086
Access by train: Nishi Koizumi station (Tobu-Koizumi Line), 2-minute walk

Business hours: Everyday from 10am to 7pm (Closed on Wednesdays)

Come visit us!

2018/04/17

IMPORTANT

[WARNING] Applications using our company and services names

It has been reported that there are "automatic prefix" apps and "balance display" apps being distributed at the digital distribution platforms, that are using our company name and our services names.

Please be aware that these are not related to our company at all and that we will not be held liable for any damages that they may cause to the user.

2018/03/05

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

On the following date(s) and schedule, FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

March 12, 2018 (Mon) between 2:00 AM and 5:00 AM (Japan time)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2018/02/26

NEWS

Brastel Osaka: New address!

We are pleased to announce that our office in Osaka will move to the following address starting from March 4th:

Tagawa Bldg. 3F 7-8 Namba Sennichimae, Chuo-ku
Osaka-shi, Osaka 542-0075

Access:

3-minute walk from Namba Station, 1F East Exit (Nankai Line)
3-minute walk from Namba Station, Exit E9 and 6-minute walk, Exit 1 (Midosuji Line / Sennichimae Line / Yotsubashi Line)
6-minute walk from Nipponbashi Station, Exit 5 (Sakaisuji Line / Sennichimae Line)
6-minute walk from Kintetsu Nipponbashi Station, Exit 5 (Kintetsu Line)
8-minute walk from Osaka Namba Station, Exit 11 (Kintetsu Line / Hanshin Line)

Open 10am~7pm (Mon~Sun)

Come visit us!

2018/02/20

NEWS

[IMPORTANT] Temporary failure RESOLVED

The connection problem that has affected some Brastel access numbers has been resolved.

We apologize again for any inconvenience this may have caused.

Thank you for your patience.

2018/02/19

IMPORTANT

[IMPORTANT] Temporary failure with some Brastel numbers

We are currently experiencing connection problems with the following Brastel numbers:

Calls placed from Softbank mobiles to Free-Dial and Free-Less numbers;
Calls placed from FLIP, 050 Free and softphones to 0120 and 0800 prefix numbers;
Calls placed from mobiles phones to 0120-999-066 (Free-Dial).

We apologize for any inconvenience we may cause while we work to solve the issue.

Thank you for your understanding.

2018/01/24

IMPORTANT

Scam Alert: Billing Fraud

We have received reports of fraudulent billing claims made by email claiming to be from our affiliated company ZIP Telecom.

Please note that ZIP Telecom does not send such emails nor make phone calls requesting payments.

If you receive such a suspicious email or phone call, please report it to the nearest police station or the consumer information center immediately.

2018/01/22

MAINTENANCE

[MAINTENANCE] Payments at Lawson, MiniStop and FamilyMart

On January 23 (Tuesday), the Loppi system at LAWSON and MINISTOP convenience stores and the Famiport system at FAMILY MART will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

LAWSON, MINISTOP: between 0:30 AM and 5:00 AM (Japan time)
FAMILY MART: between 0:30 AM and 2:00 AM, and between 3:30 AM and 5:00 AM (Japan time)

We apologize for any inconvenience this may cause and thank you for your understanding.

2018/01/16

NEWS

FLIP Plus Number Korea (IP phone prefix) - Recovered

The FLIP Plus Number service for Korea has been restored on January 15th. We have updated the provider for this service and now it is back to normal. We apologize again for any inconvenience caused.

2018/01/05

IMPORTANT

FLIP Plus Number Korea (IP phone prefix) Problem

We are currently experiencing a connection problem with the FLIP Plus Number in Korea.
Our team is investigating the issue and we will inform you when the function is restored.

We apologize for the inconvenience and thank you for your understanding.

2017/10/17

IMPORTANT

[050 Free] New rate to mobile phones in Japan from December 15

We would like to inform you that, starting from December 15th (Friday) 2017, the calling rate and the billing increments for calls made from the 050 Free app to mobile phones in Japan will change as follows:

- Before (until December 14, 2017):

5.94 yen / 30 seconds (consumption tax included)

- After (from December 15, 2017):

14.58 yen / 1 minute (consumption tax included)

The rate above is charged when using the 050 button. Calls made through the "mobile 0091" button will not change.

Thank you for your understanding.
If you have any questions, please contact our Customer Service.

2017/10/04

MAINTENANCE

[MAINTENANCE] Calling System

We will carry out maintenance works on our calling system on October 5th (Thursday) from 5:00 to 7:00 (Japan Time). During this time, the following services may be affected:

Brastel Card recharges at recharging points
Brastel website (including “My Account” pages)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2017/09/08

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

On the following date(s), between 1:00 AM and 6:00 AM (Japan time), FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

September 11, 2017 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2017/08/22

MAINTENANCE

[MAINTENANCE] Website

We will carry out maintenance works on our system on August 24 (Thursday) from 1:00 to 5:00 (Japan Time).

During this time, the following service(s) may be affected:

Brastel website (may be unavailable from 1 to 10 minutes)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2017/07/20

MAINTENANCE

[MAINTENANCE] Payments at LAWSON and MINISTOP

On the following date, between 2:00 and 4:00 (Japan time), the Loppi system at LAWSON and MINISTOP convenience stores will go under maintenance. During the maintenance time the Smart Pit payments will become unavailable.

2017/07/24 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2017/06/01

IMPORTANT

[IMPORTANT] 050 IP phone number expiration date

Thank you for using 050 Free service.

Starting from July 10th, a new rule will be introduced for Brastel customers who have obtained a 050 IP phone number: your 050 number and its corresponding Brastel account will expire 1 year after your last payment, paid call, or paid transaction.
Free outgoing calls, credit transfer and incoming calls will not extend the expiration date.

For more information, please contact our customer service.

2017/02/17

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

March 6, 2017 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/12/20

MAINTENANCE

[MAINTENANCE] Service maintenance

On December 21st (Wednesday), between 9:00 and 16:00 (Japan time), Brastel’s system will go under maintenance. During the maintenance time, ongoing calls using Free Dial access numbers may be cut.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/09/01

MAINTENANCE

[MAINTENANCE] Payments by Credit Card

We will carry out system maintenance on September 2 (Friday) from 2:00 to 6:00 (Japan Time).

During this time, it will not be possible to recharge your Brastel Card by Credit Card.

Please accept our apologies for the inconvenience and thank you for your understanding.

2016/08/18

MAINTENANCE

[MAINTENANCE] Payments at FamilyMart

On the following date(s), between 2:00 AM and 5:00 AM (Japan time), FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

2016/09/12 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/07/12

NEWS

New international access number from Hong Kong

Starting from today (7/12), the international access number from Hong Kong has changed.
Old number: ~~852-3051-9498~~

New number: 852-5808-1557

Please contact us if you have any questions.

2016/07/12

NEWS

International Access from USA has been fixed

The issue regarding the international access number from Hawaii, Guam and Saipan (1-800-742-6910) has been solved. We apologize for any inconvenience this may have caused.

2016/07/08

IMPORTANT

[IMPORTANT] International Access from USA unavailable

The International Access from the USA (1-800-742-6910) is currently unavailable.
Our technical support is working to solve this problem as soon as possible.
We apologize for any inconvenience this may be causing.

2016/06/17

IMPORTANT

[Scam Alert] Beware of suspicious phone calls

We have been reported that some customers have received scam phone calls, pretending to be from our staff and asking for their personal information.

(Example of a suspicious phone call:)

1. There is a possibility that your mobile phone number has been temporarily registered.

2. Please let me know your mobile phone number so that we can cancel the registration.

3. Please let me know the authentication code that has been sent via SMS to your mobile phone number.

4. We have confirmed your authentication code and canceled the registration.

Since Brastel does not call their customers to request the information listed on 1 - 4, please be careful.

If you have received a suspicious phone call allegedly from us, please contact our Customer Service.

2016/06/17

NEWS

[050 Free] Issue with some MVNO SIM cards - Recovered

We are pleased to inform you that the issue that was affecting the 050 Free app for some MVNO (Mobile Virtual Network Operator) SIM card users, has been solved.

We apologize for the inconvenience this may have caused and thank you for your understanding.

2016/04/22

IMPORTANT

[050 Free] Issue with some MVNO SIM cards

Since April, some MVNO (Mobile Virtual Network Operator) SIM card users are experiencing an issue when using our 050 Free app (the call is disconnected after 30 seconds). At the moment, our team is working to solve the problem.

We apologize for the inconvenience and thank you for your understanding.

2016/04/01

IMPORTANT

SIM Card recharges temporarily unavailable

Due to a technical problem occurred today at 8:24 am (Japan Time), recharges of the Japan Travel SIM Card have become temporarily unavailable. Our technical support team is working to solve this issue.
We apologize for the inconvenience this may cause and thank you for your understanding.

2016/03/08

MAINTENANCE

[MAINTENANCE] Calling System

We will carry out maintenance works on our calling system on March 10 (Thursday) from 1:00 to 5:00 (Japan Time). During this time, the following services may be affected:

Credit transfer

International recharge

Brastel Card recharges at recharging points

Brastel website (Online Card subscription, "My Account" pages)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/03/07

MAINTENANCE

[MAINTENANCE] Server maintenance (3/07 22:00 - 3/08 05:00)

Between 22:00 on March 7 and 5:00 on March 8, we will carry out maintenance works on our servers. During this time, the following services may be unavailable or delayed for up to one hour:

Brastel 24 hours

Credit transfer

International Recharge

Japan Travel SIM recharge

Brastel Card recharge

Our website

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/03/01

IMPORTANT

International Recharge - Failure notice

Due to technical problems that occurred in our International Recharge System from February 26 to 29, some mobile phone recharges made during this period could not be processed for the following destinations:

Philippines

Indonesia

Nigeria

India

Bangladesh

Nepal

Thailand

Please accept our apologies for this inconvenience and thank you for your understanding.

2016/02/23

MAINTENANCE

[MAINTENANCE] Web server upgrade (2/24)

On February 24, we will carry out a web server upgrade. It may take up to 48 hours until your internet service provider (ISP) directs our domain (brastel.com) to our new servers. None of our services are expected to be interrupted by this maintenance. If, however, your ISP starts pointing to our new servers while you are signed into My Account, you may lose your session. If this happens, please sign in again.

2016/02/12

MAINTENANCE

[MAINTENANCE] Payments at LAWSON and MINISTOP

On the following dates, between 0:15 and 6:45 (Japan time), the Loppi system at LAWSON and MINISTOP convenience stores will go under maintenance. During the maintenance time the Smart Pit payments will become unavailable.

2016/03/07 (Mon)

2016/03/14 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2016/01/12

MAINTENANCE

[MAINTENANCE] FamilyMart payments

On the following dates, between 1:00 and 6:00 (Japan time), FamilyMart’s Famiport system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

2016/01/18 (Mon)

2016/01/23 (Sat)

2016/01/26 (Tue)

2016/01/31 (Sun)

2016/02/17 (Wed)

2016/02/18 (Thu)

2016/02/24 (Wed)

2016/02/25 (Thu)

2016/03/07 (Mon)

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/12/15

MAINTENANCE

[MAINTENANCE] IIJ system (Dec 17th, Thu)

On December 17th (Thursday), between 0:00 and 8:00 (Japan time), IIJ (Internet Initiative Japan, Japan Travel SIM MVNO provider) will have maintenance.

During the maintenance time, recharges to the Japan Travel SIM will be unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/12/15

MAINTENANCE

[MAINTENANCE] FamilyMart payments (12/16)

On December 16th (Wednesday), between 1:00 and 7:30 (Japan time), FamilyMart’s system will go under maintenance. During the maintenance time the Smart Pit payments may become unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/12/13

MAINTENANCE

[MAINTENANCE] Payment system (December 15th, Tue)

On December 15th (Tuesday), between 00:00 and 04:00 (Japan time),
Brastel’s payment system will go under maintenance.
During the maintenance, payments via coupons will be delayed from one to two hours, and payments via Smart Pit will be delayed from 30 minutes to one hour.

Thank you for your understanding and please accept our apologies
for any inconvenience this may cause.

2015/11/18

MAINTENANCE

System maintenance (Nov 19th, Thu)

On November 19th (Thursday), between 00:00 and 06:00 (Japan time), Brastel’s system will go under maintenance. During the maintenance time some services may become unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/10/16

IMPORTANT

For Android OS, 6.0.0 Marshmallow users

The 050 Free and Cloud Softphone apps are not compatible with Android 6.0 Marshmallow.

We are working on a fix at the moment.

We apologize for any inconvenience this may cause.

2015/10/06

IMPORTANT

[IMPORTANT] Temporary failure with ITFS access numbers in 37 countries

We are currently experiencing technical difficulties with the below International Toll Free numbers.
We apologize for any inconvenience we may cause while we work to solve the issue.

Argentina: 0800-666-1929
Australia: 1-800-078-837
Austria (F/P): 0800-296-761
Austria (M): 0800-296-761
Belgium (F): 0800-7-5521
Belgium (M/P): 0800-7-5521
Brazil (F): 0800-891-9303
Brazil postpaid: 0800-891-9487
Bulgaria: 00800-111-4982
Canada: 1-866-435-3582
Chile: 1230-020-4238
Croatia: 0800-806-094
Cyprus: 8009-4416
Czech Republic: 0800-143-978
Denmark (F): 8088-9083
Denmark (M/P): 8088-9083
Finland: 0800-915585
France (F/M): 0800-90-3343
Germany (F): 0800-180-7048
Germany (M/P): 0800-180-7048
Hong Kong: 800-96-3456
Hungary: 06800-19425
Iceland: 800-8277
Ireland: 1-800-555-100
Italy: 800-787-972
Latvia: 8000-4344
Luxembourg (F): 8002-8273
Luxembourg (M/P): 8002-8273
Malaysia: 1-800-812-259
Netherlands (F): 0800-022-0047
Netherlands (M/P): 0800-022-0047
New Zealand (F): 0800-441-150
New Zealand (M/P): 0800-441-150
Norway: 800-16253
Poland: 00-800-491-1506
Portugal (F): 800-849-178
Portugal (M/P): 800-849-178
Russia Rostelecom (F/M): 8-10-800-2078-1049
Singapore: 800-492-2097
Slovenia: 0800-81185
South Africa: 0800-995-713
Spain (F): 900-988-311
Spain (M/P): 900-988-311
Sweden (F/P): 020-799-561
Sweden (M): 020-799-561
Switzerland (F): 0800-56-4609
Switzerland (M/P): 0800-56-4609
UK: 0800-404-9787
USA (including Hawaii/Guam/Saipan): 1-800-742-6910

2015/09/08

MAINTENANCE

Internet Service maintenance (September 10th, Thu)

On September 10th (Thursday), between 00:00 and 04:00 (Japan time),

Brastel’s internet service will go under maintenance.

We do not expect any outages during the maintenance, but in case of

incident FLIP service and 050 FREE service might become unavailable.

Thank you for your understanding and please accept our apologies

for any inconvenience this may cause.

2015/08/07

IMPORTANT

[IMPORTANT] Temporary failure with recharging phones abroad and Japan Travel SIM

We are currently experiencing technical difficulties with the International Recharge and Japan Travel SIM recharge services.

We apologize for any inconvenience we may cause while we work to solve the issue.

2015/08/05

MAINTENANCE

[MAINTENANCE] System maintenance (August 6th, Thu)

On August 6th (Thursday), between 19:00 and 21:00 (Japan time), Brastel’s system will go under maintenance.
During the maintenance time the IP Access number 050-3160-5050 (KDDI Hikari Direct) will be unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/07/17

MAINTENANCE

[MAINTENANCE] Payment system maintenance on July 25th (SAT)

Brastel’s payment system will be under maintenance in the following date (Japan time).

Date: July 25th (Saturday)
Start time: 00:00
End time: 02:00
(Maintenance time is subject to change without further notice.)

During the maintenance, payments by coupons and Smart Pit as well as the Smart Pit payment activation will be delayed 10 minutes.
Payments by credit cards, PayPal and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/06/25

IMPORTANT

[IMPORTANT] 050 Free push notification bug

We are currently experiencing problems with the push notifications and incoming calls through the 050 number are only available when the app is open.

Our team is working as fast as possible to solve it and we will inform when the function is restored.
We apologize for the inconvenience and thank you for your understanding.

2015/04/16

IMPORTANT

[IMPORTANT] Cancellation of idle 050 prefix numbers

Since April 16, 2015, Brastel started to cancel the 050 numbers that were requested through the "050 free" service, but have not yet been used.

Cancellation policy: A 050 number will be cancelled if there is no user registration to the "050 free" app or payment for 15 days from the day of issue.

2015/04/06

NEWS

[NEWS] 050 free app - new version released

A new version of the "050 free" application for iPhone users was released today. The new version 1.2 fixed a bug that caused it to crash during dialing.

Please update the old version from the App Store. If you are experiencing problems, follow these instructions:

1. Open the application.

2. Go to Settings >> Reset Application >> Reset

3. Delete the application and re-download it.

All the stored information (call history, etc.) will be lost.

2015/03/26

IMPORTANT

[IMPORTANT] 050 free app crashing on iOS

There is a problem with the current version of our 050 free app for iOS. If the app shuts down when you place a call, please follow these steps:

1. Open the app.

2. Go to settings >> Reset Application

3. Uninstall and install again.

All your previous app settings will be lost.

We apologize for the inconveniences caused. We are working on a fix at the moment.

2015/03/23

MAINTENANCE

[MAINTENANCE] Payment system maintenance on March 24th (TUE)

Brastel’s payment system will be under maintenance in the following date (Japan time).

Date: March 24th (Tuesday)
Start time: 00:00
End time: 02:00
(Maintenance time is subject to change without further notice.)

During the maintenance, payments by coupons and Smart Pit as well as the Smart Pit payment activation will be delayed.
Payments by credit cards, PayPal and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/03/19

IMPORTANT

[IMPORTANT] International Access in USA

The International Access in USA (mainland) 1-866-266-3252 will be discontinued from May 31^st, 2015.
To continue using the Brastel Card from USA after May 31^st, please use the number 1-800-742-6910.

This number has the same rates as the former and can be used from fixed lines in mainland USA, Hawaii, Guam and Saipan. It also may be accessible from public and mobile phones depending on the telephone company. Please contact the local phone provider directly for further information.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/02/20

MAINTENANCE

[MAINTENANCE] Payments at Mini Stop convenience stores

Payments Mini Stop convenience stores will go under maintenance during the following period and time (Japan time).

Maintenance period:
March 2nd (Monday) to May 29th (Friday), 2015

Maintenance time:
Schedule 1: 09:00 to 10:30
Schedule 2: 09:40 to 11:10
Schedule 3: 14:00 to 15:30
Schedule 4: 14:40 to 16:10

During the maintenance period and time, coupons and Smart Pit may take up to 45 minutes to be reflected on your account.
Unfortunately the scheduled time will be decided by each store close to the maintenance date, and we are unable to inform in details the schedule time per store.

Payments at other authorized convenience stores; payments by credit cards, PayPal and at recharging points will not be affected.
Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/02/12

MAINTENANCE

[MAINTENANCE] Smart Pit payments at Family Mart (March 9th)

The Smart Pit payment system at Family Mart convenience stores will be unavailable due to maintenance in the following date (Japan time).

March 9th (Monday), from 1:00 to 6:00 am

Smart Pit payments in other authorized convenience stores; payments by coupons, credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2015/02/05

NEWS

[NEWS] Brastel and Globe Telecom co-branded card

Followed by the new rates to Globe mobile phones in the Philippines, Brastel and Globe Telecom have launched a customized Brastel Card for the Filipino community in Japan.
At the moment the card will be distributed at some selected shops and eventually to all shops distributing the Brastel Card.

2015/01/14

NEWS

[NEWS] New rates to call Philippines Globe Telecom mobiles

We would like to inform that we have new rates to call Globe Telecom mobile phones in the Philippines.
Call to your family and friends mobile phones almost as cheap as calling to residential phones!

Please contact us if you have any questions.

2014/12/09

MAINTENANCE

[MAINTENANCE] Smart Pit payments (December 11th)

Smart Pit payment system will go under maintenance in the following date (Japan time).
During the maintenance payments may delay approximately 30 minutes to be processed.

December 11th (Thursday), from 10:00 to 11:00
(Maintenance time may change without prior notice.)

Payments by coupons, credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2014/12/08

IMPORTANT

[IMPORTANT] International Access in Malaysia

The International Access in Malaysia (1-800-812-259) is currently unavailable due to local problems in the communication cables.
We will be following up with the local provider making sure the service is restored as soon as possible.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2014/11/15

IMPORTANT

[IMPORTANT] Smart Pit payments delay

Due to the emergency maintenance performed on the Smart Pit payment system earlier today, since 21:00 the recharges are taking time to be reflected on the Brastel Card.
All payments are queued and will be processed as soon as possible.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2014/11/15

MAINTENANCE

[MAINTENANCE] Smart Pit payments

Smart Pit payments will be unavailable in the following date (Japan time) due to maintenance.

November 15th (Saturday), from 20:00 to 20:30

Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2014/10/20

IMPORTANT

[IMPORTANT] Calling procedure change postponed

The calling procedure change for domestic calls has been postponed until further notice.
Please accept our apologies for any inconvenience and thank you for your understanding.

2014/10/10

IMPORTANT

[IMPORTANT] Change on the calling procedure for domestic calls

Due to changes on our system, the calling procedure for domestic calls will change from October 16th, 2014.
After the change, domestic calls must follow the same calling procedure as international calls by entering the country code before the area code. E.g.

Current 0091-20 procedure:
00912020 + area code + phone number

After October 16th:
00912020 + Japan's country code (81) + area code without first zero + phone number

In addition, when calling to mobile phones, the caller ID may, or may not be transmitted depending on the phone provider. When transmitted, the caller ID will be shown as international call (with Japan's country code 81).

Please accept our apologies for any inconvenience this change may cause and thank you for your understanding.

2014/08/13

IMPORTANT

[IMPORTANT] Push notification function restored

The push notification function for incoming calls through the 050 number has been restored.
If the function is still not working on your phone, we recommend closing the app once.

Again, please accept our apologies for the inconvenience you may have experienced due to this problem and thank you for your understanding.

2014/08/12

MAINTENANCE

[MAINTENANCE] Payment system maintenance on August 26th (TUE)

Brastel's payment system will be under maintenance in the following date (Japan time).

August 26th (Tuesday), between 00:00 and 01:00

During the maintenance, payments by coupons and Smart Pit as well as the Smart Pit payment activation will be delayed.
Payments by credit cards, PayPal and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2014/08/11

IMPORTANT

[IMPORTANT] Cloud Softphone push notification not working

We are currently experiencing problems with the push notifications and incoming calls through the 050 number are only available when the app is open.
Our team is working as fast as possible to solve it and we will inform when the function is restored.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2014/07/22

IMPORTANT

[IMPORTANT] International Access in Russia

The International Access in Russia 8-800-333-7353 will be discontinued from August 1st, 2014.
To continue using the Brastel Card from Russia after August 1st, please use the number 8-10-800-2078-1049.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2014/05/24

NEWS

[IMPORTANT] Payments at convenience stores restored

The problem of recharges to the Brastel Card using payment coupons and Smart Pit has been solved.
All payments have been processed and the credit added to the cards.

Once again, we are sorry for the inconvenience this problem may have caused and thank you for your understanding.

2014/05/24

IMPORTANT

[IMPORTANT] Payments at convenience stores

Currently we are experiencing communication problems with the convenience stores system, and recharges to the Brastel Card using payment coupons and Smart Pit are not being processed.
Our team is investigating the problem at the moment to we will try to solve it as soon as possible.
Recharges by credit cards, PayPal and at authorized recharging are normal.

Please accept our sincere apologies for the inconvenience you may experience due to this problem and thank you for your understanding.

2014/05/13

IMPORTANT

[IMPORTANT] Using VISA debit card for payments

Currently, although payments of the Brastel Card using VISA debit card are available, setting the automatic recharge will result in duplicated payments.
For that reason, when charging your card with debit cards, we do not recommend setting the automatic recharge.

We apologize for any inconvenience and thank you for your understanding.

2014/03/17

NEWS

[NEWS] Cloud Softphone new feature

We would like to inform you that a new feature has been released on the Cloud Softphone app: the “mobile 0091” button.
With the addition of this new button, you will be able to choose which system you would like to use when placing your calls.

Using the “mobile 0091” button:

Your caller ID will be your mobile (070, 080, 090) number.

Calls go through your phone's network using Brastel’s 0091-20.

Better quality at yet very affordable rates.

Using the “050” button:

Your caller ID will be your 050 number.

Calls go over the internet.

Use this option for our lowest rates, and to call other Brastel 050 numbers for free.

How to get this new feature?

Android users: please reset the app and enter the Brastel account again.

iPhone users: please go to Settings > Preference > Controls and turn “Show GSM button” ON. If the “mobile 0091” button does not display correctly, please reset the app and enter the Brastel account again.

Please contact us if you have any questions.

2014/03/10

NEWS

[NEWS] International Recharge service - 7 new destinations!

You can now recharge prepaid mobile phones in seven new destinations with International Recharge!

The new countries are:

Panama

Moldova

Nauru

Samoa

Sierra Leone

Tonga

Vanuatu

For more information about the available carriers, please click here or contact customer service.

2013/12/10

IMPORTANT

[IMPORTANT] Notification regarding the Brastel SIP app

The Brastel SIP app has been discontinued and will no longer receive updates or technical support.
We would like to apologize for this decision and we appreciate your understanding.

For those using Brastel SIP, we would like to recommend switching to the Cloud Softphone app.
It has advantages such as free calls between users, and rates as cheap as ¥5.5/30 sec. for mobile phones of any carrier.

For more information, please contact customer service.

2013/09/24

IMPORTANT

[IMPORTANT] Brastel SIP and iOS 7 compatibility

We have been informed that iPhone users who have updated to the newest iOS 7 operating system are experiencing sign in problems on the Brastel SIP app after resetting their account because the keyboard is not being displayed.
The app developer is aware of the problem and they will be releasing an update of the Brastel SIP to fix it.

If you have reset the app and is experiencing this issue, we recommend replacing it by the Cloud Softphone app.
Cloud Softphone is free to download and has the same cheap rates as Brastel SIP.

For more information, visit the app page or contact us.

2013/08/30

NEWS

[NEWS] Change on the Smart Pit payments at MINISTOP stores

From September 2013, the Smart Pit payment method at MINISTOP convenience stores will change.

The Loppi machine originally available at LAWSON is being gradually installed at MINISTOP stores throughout Japan since March.
Therefore, Smart Pit payments at MINISTOP will be through the Loppi machine, with the same step-by-step procedure as when paying at LAWSON.

For the payment procedure, click here or contact customer service.

2013/08/21

MAINTENANCE

[MAINTENANCE] Smart Pit payments at Lawson and Mini Stop (August 22nd)

Smart Pit payments at Lawson and Mini Stop convenience stores will be unavailable in the following date (Japan time) due to maintenance in the NTT Comware system.

August 22nd (Thursday), from 02:20 to 03:20

Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2013/05/29

NEWS

[IMPORTANT] International Access USA mainland (1-866-266-3252) restored

We have received a confirmation from the local carrier that the problem with the International Access USA mainland (1-866-266-3252) has been solved.
We apologize for taking so long and for any inconvenience this problem had caused.
If you experience any further problem while using the number, please contact customer service.

2013/05/13

IMPORTANT

[IMPORTANT] International Access USA mainland still unavailable

Due to a local problem the International Access USA mainland (1-866-266-3252) is still unavailable.
Our technical support is in contact with the local carrier to solve this problem as soon as possible.
While the mainland number is unavailable, you may use the Hawaii number 1-800-742-6910.
Note that the Hawaii number is only accessible from fixed phones, and calling rates are higher than USA mainland number.

We apologize for any inconvenience this may be causing.

2013/04/26

IMPORTANT

[IMPORTANT] International Access USA mainland (1-866-266-3252) unavailable

Due to a local problem the International Access USA mainland (1-866-266-3252) is currently unavailable.
Our technical support is in contact with the local carrier to solve this problem as soon as possible.
In the meantime, please use Hawaii's access number (1-800-742-6910).

We apologize for any inconvenience this may be causing.

2013/04/19

IMPORTANT

[IMPORTANT] Change on the customer service hours

From June 1st, the customer service business hours (weekdays) of the languages below will change.

Chinese, Thai, Russian, Romanian, Hindi, Urdu, Sinhala, Bengali, Vietnamese, Indonesian, Malay, French, Persian, Nepali, Arabic, Burmese
Current hours: 9:30 to 22:00
From June 1st: 9:30 to 21:00

Korean
Current hours: 9:30 to 22:00
From June 1st: 9:30 to 19:00

For more information, please contact customer service.

2013/04/17

IMPORTANT

[IMPORTANT] Willcom “Dare To Demo Teigaku” discount plan

We have received information from Willcom that in addition to the 03-5750-7802, all the other Free Less numbers offered by Brastel will not be covered by the “Dare To Demo Teigaku” discount plan and local charges will be billed from April 25th.

For further information about the “Dare To Demo Teigaku” discount plan, please contact Willcom directly.

2013/03/29

IMPORTANT

[IMPORTANT] Information for Willcom users

We have been informed that Willcom users are being charged when using Brastel's Free Less access number, regardless of their subscription for the “Dare To Demo Teigaku” discount plan.

Currently we have only received information that Tokyo’s Free Less access number (03-5750-7802) is being charged but there is no guarantee regarding the other Free Less numbers.

For further information about the charges regardless of the subscription to the “Dare To Demo Teigaku” discount plan, please contact Willcom directly.

2013/03/29

NEWS

[NEWS] Change in the mobile phone numbering in Guinea

From April 1st, 2013 the mobile phone numbering in Guinea (Cellcom, MTN, Orange) will be changed as follows:

22464 changes to 224664

22466 changes to 224666

22469 changes to 224669

22424 changes to 224662

After April 1st, the new numbering format must be used for calls and services such as International Recharge.

2013/03/18

IMPORTANT

[IMPORTANT] Important information about Brastel Webphone and Windows 8

Please note that the Brastel Webphone is not compatible with Windows 8 and does not work on this new operating system.

2013/03/18

NEWS

[NEWS] How to recharge page renewal!

"How to recharge" page has been renewed!
The information has been revamped in an easier and interactive way.
You can now also recharge your Brastel Card with credit cards issued overseas.

For more information, please visit the new page.

2013/01/31

NEWS

[NEWS] International Recharge service - new countries released!

Seven new countries have been added to the International Recharge list!

The new countries are:

Burkina Faso

France

Haiti

Paraguay

Puerto Rico

Singapore

Spain

For more information about the available carriers, please click here or contact customer service.

2013/01/11

IMPORTANT

[IMPORTANT] Brastel Card new validation period

As of January 1, 2013, the validity period of all Brastel Cards has been changed from three years to one year after its last use or recharge.
Brastel Cards which as of said date have not been used or recharged for one year or longer will expire, and any credit remaining on them will not be refunded. Using or recharging a Brastel Card before it expires will automatically extend its validity period. To maintain your access code active, please use it or make a recharge periodically.

Although the expiration date of your Brastel Card can be checked by accessing My Account (Balance & Call History), the date is being gradually updated. The new expiration date may take up to a few weeks to be reflected on the page due to the large quantity of Brastel Cards on our records.

Please contact us if you have any questions.

2012/12/18

NEWS

[IMPORTANT] Update about the International Access USA mainland (1-866-266-3252)

2012/12/10

IMPORTANT

[IMPORTANT] International Access USA mainland (1-866-266-3252)

Due to a local problem the International Access USA mainland (1-866-266-3252) is currently unavailable.
Our technical support is in contact with the local carrier to solve this problem as soon as possible.
While the mainland number is unavailable, we would like to recommend the use of the Hawaii number (1-800-742-6910).

We apologize for any inconvenience this may be causing.

2012/11/12

IMPORTANT

[IMPORTANT] Users of the AGEphone app

Users of the AGEphone app, in the recent update a new function (the Legacy button) has been added to the keypad.
This button allows you to place phone calls through your carrier’s line using the AGEphone keypad.

If your intention is to place the call through the AGEphone app using the Brastel Card, after entering the phone number you must tap the green “AGEphone/VoIP” button. If you tap the black “Legacy” button, the call will go through your carrier’s line and the calling rate will be different from Brastel’s.

Calls placed using your carrier’s line will be billed separately and will not be reimbursed by Brastel.

2012/11/08

MAINTENANCE

[MAINTENANCE] Mobile phone carrier AU (November 12th thru 13th)

The mail server of mobile phone carrier AU (by KDDI) will be under maintenance on the following day/time.
During the maintenance users may experience delay when receiving emails (sending will be normal).

Date: from November 12th (Monday) 22:00 until November 13th (Tuesday) 09:00

Affected users: all users of the “@ezweb.ne.jp”

Impact: delay up to 3 hours to receive emails

Due to this maintenance, the use of services such as Brastel International SMS service will be affected.
For more information, please contact AU’s customer service directly.

2012/11/02

MAINTENANCE

[MAINTENANCE] Smart Pit payments at Lawson (November 5th)

Smart Pit payments at Lawson will be unavailable in the following date (Japan time) due to maintenance in the NTT Comware system.

November 5th (Monday), from 00:00 to 6:00

Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/10/01

MAINTENANCE

[MAINTENANCE] Smart Pit payments at Lawson (October 15th, 22nd and 29th)

Smart Pit payments at Lawson will be unavailable on the following dates (Japan time) due to maintenance in the NTT Comware system.

October 15th (Monday), from 00:00 to 08:00

October 22nd (Monday), from 00:00 to 06:00

October 29th (Monday), from 00:00 to 06:00

Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/09/07

IMPORTANT

[IMPORTANT] Reminder: Brastel Card validation change

As of January 1, 2013, the validity period of all Brastel Cards will change from three years to one year after they are last used or recharged.
Brastel Cards which as of said date have not been used or recharged for one year or longer will expire, and any credit remaining on them will not be refunded. Using or recharging a Brastel Card before it expires will automatically extend its validity period.
To maintain your access code active, please use it or make a recharge periodically.

We apologize for any inconvenience this decision may cause.

2012/09/06

MAINTENANCE

[MAINTENANCE] Smart Pit payments at Lawson (September 10th and 11th)

Smart Pit payments at Lawson will be unavailable on the following dates (Japan time) due to maintenance in the NTT Comware system.

September 10th (Monday), from 00:00 to 4:00

September 11th (Tuesday), from 00:00 to 4:00

Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/09/01

IMPORTANT

[IMPORTANT] Personalized cards with misprinted information

We regret to inform that there was a misprint in the personalized Brastel Cards that had the 050 Free Less number printed between April and August.

Printed number: 050-6860-7802
Correct number: 050-6868-7802

We would like to sincerely apologize for the error that was overlooked and thus printed on the personalized cards that we have sent.
If you received a misprinted card, please contact our customer service so we can reprocess your card with the correct number.

Once again, we are sorry for the misprint and for the inconvenience it may have caused.

2012/08/27

MAINTENANCE

[MAINTENANCE] Smart Pit payments at FamilyMart (September 3rd, Monday)

On September 3rd (Monday), from 03:00 and 06:00 (Japan time), Smart Pit payments at FamilyMart will not be available due to a maintenance in the NTT Comware system.
Smart Pit payments in other authorized convenience stores; payments by coupons or credit cards and at recharging points will not be affected.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/08/08

NEWS

[NEWS] 5 new countries added to the International Recharge list!

Five new countries have been added to the International Recharge list!

The new countries are:

Bolivia

Guinea

Lebanon

South Africa

Zambia

For more information about the available carriers, please click here or contact customer service.

2012/07/20

MAINTENANCE

[MAINTENANCE] System maintenance (July 24th, Tuesday)

On July 24th (Tuesday), between 19:00 and 20:00 (Japan time), Brastel’s system will go under maintenance.
During the maintenance time the International Gift service will be unavailable.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/07/18

NEWS

[NEWS] Donation acceptance for the project "ALL FOR JAPAN, JAPAN FOR ALL" will end on July 31st 2012

Donation acceptance for the project "ALL FOR JAPAN, JAPAN FOR ALL," created to collect donations for the victims of the Northeastern Pacific Coast Earthquake, will end on July 31st 2012. Thanks to the kind support of our dear customers we were able to collect more than ¥400,000!

The amount of ¥402,600 was already given to the Japanese Red Cross Society, and another ¥40,415 will be given to Habitat for Humanity Japan.

Once again, Brastel and its staff would like to thank every single customer who helped us on this project.

2012/06/19

IMPORTANT

[IMPORTANT] Brastel Card validation change

2012/06/19

IMPORTANT

[IMPORTANT] Brastel Card validation change

2012/06/12

NEWS

[NEWS] International Recharge promotion to Vietnam!

From June 13th to 15th 2012, all International Recharges to Vinaphone prepaid mobile phones in Vietnam will get a 50% bonus!

For more information about International Recharge, please click here or contact customer service.

2012/06/11

NEWS

[NEWS] 4 new International Access numbers have been added to the list

New countries from where you may use your Brastel Card have been added to the International Access list!

Colombia

Iceland

Indonesia

Latvia

For more information, click here.

2012/05/22

IMPORTANT

[IMPORTANT] Provider A will cease to provide its short messaging service (SMS)

This is to inform you that, as of May 24th 2012, Provider A will cease to provide its short messaging service (SMS).
We have, therefore, blocked the purchase of short messages from provider A.
Short messages previously purchased from Provider A, are valid for six months from the date of purchase, or until September 30th 2012, whichever comes first.

Please note that this does not affect the SMS through the Provider B. If you have any questions, please contact our customer service.

We apologize for any inconvenience this decision may cause.

2012/04/13

NEWS

[NEWS] Brastel Mobile service webpage

The webpage of the Brastel Mobile service is not longer available.
Although, new subscriptions will continue to be accepted by customer service.

Please contact us if you have any question.

2012/03/30

NEWS

[NEWS] 6 new countries have been added to the International Recharge list!

Six new countries have been added to the International Recharge list!

The new countries are:

Cyprus

Guinea-Bissau

Kenya

Liberia

Saint Lucia

Trinidad and Tobago

For more information, please click here or contact customer service.

2012/03/26

IMPORTANT

[IMPORTANT] End of mobile site on June 30th 2012

We regret to inform our customers that, due to the decreasing number of visitors in recent years, as of today, our mobile website will not be maintained, and will be shut down completely on June 30th 2012.

We also inform our mobile site users that to increase our website security, we have updated our site’s security certificate, and mobile phones manufactured before 2010 are not supported anymore. Visitors may see a security alert or may not be able to access the mobile site at all.

We apologize for any inconvenience this decision may cause.

2012/03/22

IMPORTANT

[IMPORTANT] Phishing email under Brastel name - please be careful!

Please be advised that if you received an email suggesting that your billing information is out-of-date, requesting that you open the email attachment and/or click on a link in order to fix your problem, this email is fraudulent, the attachment is a computer virus.
Please do not open the attachment nor click the link. This email does not originate from Brastel and is meant to infiltrate in your computer to steal important information from you.

If you have any doubts about emails under Brastel’s name, please contact customer service.

We apologize for any inconvenience.

2012/03/16

NEWS

[NEWS] Use your Brastel Card also from Bulgaria and Cyprus!

New countries have been added to the International Access list!

Bulgaria

Cyprus

For more information, click here.

2012/03/15

NEWS

[NEWS] FLIP service - new destinations have been added in many plans!

FLIP service plans have changed! New destinations were added in several plans, allowing cheaper calls!

Call to a fixed or mobile phone in France, Greece, Sweden, Czech Republic, Brunei and Bhutan for only ¥9/min (using FLIP Pack 500 plan).

For more information, please check our FLIP service page or contact customer service.

Note: Rates above are in yen minute, calculated by dividing the free minutes quantity for the monthly fee.

2012/03/15

IMPORTANT

[IMPORTANT] Acrobits Softphone for iPhone

An issue has been found in iOS 5.1 that causes the microphone to crash when the headphones are plugged in on some devices. Due to this problem, there will be no outgoing (and probably incoming) audio.

The app development company has already reported the issue to Apple and hopefully they will be able to resolve it soon.

Fortunately, the problem only occurs when using plug in headphones. If the app is used without headphones, the issue will not occur.
If you need to use headphones, please go to the Acrobits Softphone preferences and under sound, turn echo suppression off. This will correct the problem.

2012/03/14

IMPORTANT

[IMPORTANT] International Access Colombia

Currently we are switching the International Access number inColombiaand the number 01-800-981-0091 is not available at the moment.
The new access number will be announced as soon as it becomes available.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/03/08

NEWS

[NEWS] Calling rates down and new destinations for the International Recharge service!

From March 5th, rates to the following countries went down!

Bhutan

Nepal

Papua New Guinea

And two new countries have been added to the International Recharge list!

Afghanistan

Jordan

For more information, please check our website or contact customer service.

2012/02/24

NEWS

[NEWS] International Recharge: 5 new countries!

Five new countries have been added to the International Recharge list!
Brastel Card users can now recharge mobile phones in more than 80 destinations!

The new countries are:

Costa Rica

Palestine

Rwanda

Uganda

Zimbabwe

For more information, please click here or contact customer service.

2012/02/16

IMPORTANT

[IMPORTANT] Connection problem with AGEphone app for Android

We are currently experiencing connection problems with AGEphone app for Android.
We are now checking the issue to recover the connection as soon as possible.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/02/14

NEWS

[NEWS] Changes in the 'prefix' of 3 mobile phone operators in Egypt

There have been changes in the 'prefix' number of three mobile phone operators in Egypt.

Mobinil
(Old > New)
012 > 0122
017 > 0127
018 > 0128
0150 > 0120

Vodafone
(Old > New)
010 > 0100
016 > 0106
0151 > 0101
019 > 0109

Etisalat
(Old > New)
011 > 0111
014 > 0114
0152 > 0112
0155 > 0115

2012/02/14

NEWS

[NEWS] New 4 countries to use your Brastel Card from!

New countries from where you may use your Brastel Card have been added to the International Access list!

Egypt

Finland

Turkey

Venezuela

For more information, click here.

2012/02/13

NEWS

[NEWS] FLIP service, new destinations, new rates!

From February 1st, FLIP service plans have changed.
New destinations were added in several plans, allowing cheaper calls!

India and Thailand for only 2.5 yen
(using Savings Pack 1000)

South Korea for only 3.1 yen
(using FLIP Pack 600)

Bangladesh and Vietnam for only 3.5 yen
(using FLIP Pack Plus)

Pakistan and Malaysia for only 3.9 yen
(using FLIP Global Pack)

Nigeria, Iran and Egypt for only 9 yen
(using FLIP Pack 500)

For more information, please check our FLIP service page or contact customer service.

Note: Rates above are in yen minute, calculated by dividing the free minutes quantity for the monthly fee

2012/02/09

MAINTENANCE

[MAINTENANCE] Brastel Website (February 16th)

On February 16th, between midnight and 4am (Japan time), Brastel's website will be unavailable due to internal maintenance.
Therefore, access to the website and operations via My Account will not be available during the maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/02/09

MAINTENANCE

[MAINTENANCE] IP Access number

On February 28th 2011, from 3am to 5am (Japan time), the IP Access number (050-1120-2020) will be unavailable for approximately 10 minutes due to carrier's maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/02/02

MAINTENANCE

[MAINTENANCE] Brastel Website (February 9th)

On February 9th, between midnight and 4am (Japan time), Brastel's website will be unavailable due to internal maintenance.
Therefore, access to the website and operations via My Account will not be available during the maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2012/02/01

NEWS

[NEWS] Rates down to 12 countries!

From February 1st, rates to the following countries went down!

Benin

Bostwana

Ghana

Guinea

Kenya

Liberia

Namibia

Nigeria

Sierra Leone

South Africa

Sudan

Yemen

For more information, please check our website or contact customer service.

2012/01/24

NEWS

[NEWS] You can use the Brastel Card from 4 new countries!

Four new countries have been added to the International Access list!

Croatia

Czech Republic

Luxembourg

Slovenia

For more information, click here.

2012/01/18

MAINTENANCE

[MAINTENANCE] International Access Mexico

From February 18th (11pm) to February 19th (3am) 2012 (Japan time), Mexico's International Access number (01-800-123-8587) will be unavailable due to carrier maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2011/12/15

NEWS

[NEWS] Rates down to 20 countries!

From December 15th, rates to the following countries went down!

Angola

Austria

Belgium

Cape Verde

Denmark

France

French Polynesia (Tahiti)

Germany

Greece

Guyana

Iceland

Italy

Luxembourg

Mozambique

Netherlands

Netherlands Antilles

Portugal

Sao Tome and Principe

Spain

United Kingdom

For more information, please check our website or contact customer service.

2011/11/14

NEWS

[NEWS] Rates down to 17 countries!

From November 14th, rates to the following countries went down!

Bahrain

Bosnia

Djibouti

Ethiopia

Iraq

Kuwait

Lybia

Macedonia

Malta

Montenegro

New Zealand

Oman

Qatar

Saudi Arabia

Serbia

Slovenia

United Arab Emirates

For more information, please check our website or contact customer service.

2011/11/01

NEWS

[NEWS] International Recharge: price down and new countries!

International Recharge rates to Indonesia and Bangladesh went down!

We have also added 5 new destinations:

Afghanistan

Burundi

Cambodia

Romania

Sudan

Colombia, Ecuador, Ghana, Nepal, Nigeria, Tanzania and Tunisia have new carriers added to their list.

For more information, please click here or contact customer service.

2011/10/03

NEWS

[NEWS] Rates to 15 countries went down!

From October 3rd, rates to the following countries went down!

Algeria fixed/mobile)

Andorra (fixed)

Aruba (fixed)

Belarus (mobile)

Egypt (fixed)

French Guiana (fixed)

Gibraltar (fixed)

Guadeloupe (fixed)

Martinique (French Antilles) (fixed)

Morocco (Casa Blanca)

Netherlands Antilles (fixed/mobile)

Pakistan (fixed/mobile)

Poland (mobile)

Tunisia (fixed/mobile)

Ukraine (fixed/mobile)

For more information, please check our website or contact customer service.

2011/08/11

MAINTENANCE

[MAINTENANCE] Payments via Famiport at FamilyMart (September 5th)

On September 5th 2011 (3am to 6am, Japan time) FamilyMart's Famiport system will go under maintenance.
During this time payments using the Smart Pit barcode will be unavailable.

Thank you for your understanding.

2011/07/14

IMPORTANT

[IMPORTANT] AGEphone app for Android - access code bug

It has been reported that the recently released AGEphone app for Android has a bug where the access code information disappears when the app looses connection with Brastel server.

The technicians are working on the problem at the moment and a updated version fixing this bug will be released as soon as possible.

Please accept our apologies for any inconvenience this problem may cause you.

If you have any questions, please contact customer service.

2011/07/07

NEWS

[NEWS] AGEphone app for Android available for download!

The Android version of the AGEphone app is available for download!
Download it from Android Market (free of charge), register your Brastel Card's access code and start placing calls at incredible rates!

Information about Android version will be released soon in our website.

If you have any questions, please contact customer service.

2011/06/28

MAINTENANCE

[MAINTENANCE] Smart Pit and coupon payments delay

From June 26th (5pm) to 27th (0am) 2011 (Japan Time), a system failure has caused a delay in processing Brastel Card payments made through coupons and Smart Pit. After recovery, all payments have been processed normally.

Thank you for your understanding and please accept our apologies for any inconvenience this may have caused.

Brastel Telecom

2011/06/22

IMPORTANT

[IMPORTANT] Information for customers living in Leopalace rooms

Aiming to improve the quality of our VoIP services (FLIP, Brastel Webphone and AGEphone app), we will perform changes in our system, which involves changes in the IP addresses of our servers.

Unfortunately, these changes (which take effect from October 1st 2011) will unable customers living in Leopalace apartments using LEONET Internet service to use our VoIP services.

We have contacted Leopalace regarding the changes but unfortunately the negotiations were unsuccessful.

If you are using a different Internet service, these changes will not affect Brastel services and you will still be able to use it.

For more information, please contact customer service.

2011/06/01

NEWS

[NEWS] Rates down to more than 15 countries!

From June 1st, rates to the following countries went down!

Afghanistan

Cambodia

Cuba

Iran

Liechtenstein

Nauru

Nepal

Pakistan

Russia

Sao Tome and Principe

Senegal

Somalia

Sri Lanka

Sudan

Tonga

Turkey

Vietnam

Yemen

For more information, please check our website or contact customer service.

2011/05/31

NEWS

[NEWS] International Recharge - recharge codes update

Some of the recharge codes for the International Recharge service to the following destinations have been updated.

Cameroon (MTN)

Central African Republic (Telcel)

Mali Orange

Senegal Tigo

For more information, please click here or contact customer service.

2011/05/09

MAINTENANCE

[MAINTENANCE] International Access UAE

From June 4th (11pm) to June 5th (2am) 2011 (Japan time), UAE's International Access number (800-0811-0036) will be unavailable due to carrier maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2011/04/19

NEWS

[IMPORTANT] AGEphone app - new version 1.32 available for download

The new version of the AGEphone app for iPhone is available for download.

The calling problem Brastel Card users were having since the previous version was released last Saturday (April 16th) has been fixed on this new version 1.32.

Once again please accept our sincere apologies for any inconvenience this may have caused.

2011/04/18

NEWS

[NEWS] International Recharge - 4 extra countries!

New 4 countries have been added to the International Recharge service.
Now, customers can recharge family and friend's prepaid mobile phones in more than 72 countries!

The new countries are:

Tanzania

Syria

Yemen

Ukraine

For more information, please click here or contact customer service.

2011/04/16

IMPORTANT

[IMPORTANT] AGEphone app for iPhone

It has been reported that after updating AGEphone's iPhone app, our customers cannot place calls with their Brastel Card. Our technicians are investigating the cause or problem at the moment.

Please refrain from updating to the latest AGEphone version 1.31 until the app is fixed.
If you have already updated or installed the latest version, please contact customer service for further instructions.

We sincerely apologize for any inconveniences this may have caused.

2011/03/25

IMPORTANT

[IMPORTANT] FLIP Service users

As announced by Tokyo Electric Power Company (TEPCO), the planned power outage is being rolled out in several areas in Japan.

To prevent accidents and failure of the equipment used, please disconnect it from the power supply in advance and plug it back after the power is recovered.

We are sorry for the inconvenience and thank you for your understanding.

Reference: TEPCO Press Release - Notes on power outage (in Japanese)
http://www.tepco.co.jp.cache.yimg.jp/attention/teiden/index-j.html

2011/03/12

NEWS

[NEWS] Service situation upon Northestern Pacific Coast Earthquake

On this unprecedented disaster, all employees of Brastel cordially wish for all customers’ and their families safety and welfare.

It has been reported that our international and domestic communication service is running normally both worldwide and within Japan.

Under this urgent circumstance, Brastel shall keep providing its telecommunication service, so that our customers can communicate with their family members and others abroad and/or within Japan.

Now on 24h Emergency Mode, Brastel Customer Service is providing as much customer assistance as possible (English and Tagalog for the present):
Toll-free: 0120-659-534 / from mobiles: 03-5637-5904

Let us end this notice by wishing for speedy resilience and recovery of those who have been affected by the disaster.

2011/03/03

NEWS

[NEWS] Brastel now on iPhone!

If you are an iPhone, iPod touch and iPad user, we have good news for you!
You can now use the Brastel Card to place international and domestic calls at one of Brastel’s lowest rate!

The app AGEphone can be set to store your Brastel Card and if you are within a Wi-Fi environment you can place calls without being billed for domestic charges.

For more information about the AGEphone app and how to setup the Brastel Card, please click here.

Special earphone with microphone needed to use with iPod touch and iPad.

2011/03/01

NEWS

[NEWS] Brastel's International SMS service revamped!

Save up to 90% when sending SMS overseas!
With Brastel's International SMS service you can send SMS to hundreds of destinations around the globe!

For more information, click here.

2011/02/02

NEWS

[NEWS] FLIP Global Pack & FLIP Pack 400: new destinations!

New destinations have been added to FLIP Global Pack and FLIP Pack 400 plans!

FLIP Global Pack, 13 news destinations:

Bahrain

Bermuda

Brunei

Estonia

French Guiana

Georgia

Indonesia (Jakarta)

Lithuania

Malta

Morocco

Slovenia

South Africa

Trinidad and Tobago

FLIP Pack 400, 10 news destinations:

Bahrain

Brunei

Costa Rica

Indonesia (Jakarta)

Iraq

Macau

Morocco

Paraguay (Asuncion)

South Africa

Trinidad and Tobago

For more information, please click here or contact customer service.

2011/01/18

NEWS

[NEWS] You can now recharge your Brastel Card via PayPal!

From today you can recharge your Brastel Card via PayPal!
Payments will be available using Visa, MasterCard, AMEX and JCB, including cards issued overseas.

For more information about recharging the Brastel Card, please click here or contact customer service.

2010/12/02

NEWS

[NEWS] International Recharge - 18 extra countries!

From December 2nd 2010, the International Recharge list of destinations have been extensively increased!
Now, customers can recharge family and friend's prepaid mobile phones in more than 30 countries.

The new countries are:

Colombia

Cuba

Dominican Republic

Egypt

El Salvador

Fiji

Haiti

Jordan

Kazakhstan

Laos

Mali

Mexico

Peru

Poland

Senegal

Tunisia

Venezuela

For more information, please click here or contact customer service.

2010/11/10

NEWS

[NEWS] FLIP and Webphone rates are now available online!

FLIP and Brastel Webphone can now be searched online!
Additional cost and time calculators also available!

For FLIP rates, click here.

For Brastel Webphone rates, click here.

2010/11/02

NEWS

[NEWS] International Recharge - 6 new countries added!

From November 2nd 2010, 6 new countries have been added to the International Recharge list:

Cameroon

Ghana

Nigeria

Russia

Turkey

Sri Lanka

For more information, please click here or contact customer service.

2010/10/13

NEWS

[NEWS] New International Access number - Bolivia and Norway

From October 13th 2010 the Brastel Card can be used from two new countries: Bolivia and Norway.

Bolivia: 800-100-902
(available from mobile phones)

Norway: 800-16253
(available from fixed and mobile phones)

For more information, please click here or contact customer service.

2010/09/13

IMPORTANT

[IMPORTANT] IP Access system change

From October 1st 2010, the IP Access phone number provider will have changes in their system and the users’ caller ID will no longer be transmitted to Brastel.
Due to such technical limitation, one-step dialing will not be available when using IP Access and guidance language selection and access code dialing will be necessary from that day on.

Please accept our apologies for any inconvenience this change may cause.

If you have any questions, please contact customer service.

2010/09/06

NEWS

[NEWS] My Account renewal and new service "Brastel Webphone"

My Account have been renewed, with a new design and an easier navigation menu!

With My Account, the new Brastel Webphone has also been released.
Now you can use the Brastel Card via PC, from anywhere in the world!

For more information, please access the Brastel Webphone page.

2010/08/27

NEWS

[NEWS] New International Access – Slovakia

From August 27th 2010 the Brastel Card can be used from a new country: Slovakia.

Slovakia: 0800-005109
(available from fixed and public phones)

For more information, please click here or contact customer service.

2010/08/23

NEWS

[NEWS] New International Access - Lithuania and Hungary

From August 23rd 2010 the Brastel Card can be used from two new countries: Lithuania and Hungary.

Lithuania: 8800-31326
(available from fixed and public phones)

Hungary: 06800-19425
(available from fixed and public phones)

For more information, please click here or contact customer service.

2010/07/01

NEWS

[NEWS] FLIP Global Pack - Destination change

From July 1st, Jordan has been removed from the list of destinations to where you can call using the free minutes through the FLIP Global Pack plan and Bangladesh has been added.

For more information, please contact customer service.

Please accept our apologies for any inconvenience this change may have caused.

2010/06/28

MAINTENANCE

[MAINTENANCE] International Access Mexico

From July 17th (11pm) to July 18th (2am) 2010, Mexico's International Access number (01-800-123-8587) will be unavailable due to carrier maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

2010/06/14

NEWS

[NEWS] Website renewal

Brastel website has a new face!

With a fresh and modern design, we are hoping to ease the navigation and make your visit a pleasant "stay"!
Many other changes are on its way including new services and features!

Please feel free to send us any comments!

2010/04/16

NEWS

[NEWS] International Recharge to India

Now, customers can also recharge family and friends' prepaid mobile phones in India.
At the moment, recharges can be made to:

Aircel

Airtel

BSNL

Idea

Loop Mobile

Reliance Communications

Tata

Vodafone

Please click here for more information or contact customer service.

2010/04/15

NEWS

[NEWS] New FLIP Pack plans

From today, Brastel is adding 3 new FLIP Pack plans to its list!

FLIP Pack 600 (¥1,900/month)
600 minutes per month to call 18 countries.

FLIP Pack 400 (¥1,900/month)
400 minutes per month to call 20 countries.

FLIP Pack 500 (¥3,000/month)
500 minutes per month to call 12 countries.

For more information about FLIP service and destinations covered by each plan, please click here.

2010/03/11

NEWS

[NEWS] New FLIP500 plan to China

From March 12th, Brastel is releasing a new FLIP500 plan including 500 minutes free to call fixed and mobile phones in China.

For more information about FLIP service and available plans, click here or contact customer service.

2010/03/05

NEWS

[NEWS] New stores for International Gift Service to Thailand

From March 8th, new shops available for customers using International Gift Service to Thailand.
In addition to 7-Eleven (Value Card) and Tesco Lotus, 4 news shops will be:

Robinson

BIG C

Carrefour

Swenses

For more information, please access the International Gift Service page or contact customer service.

International and domestic calls

Cheap calls to any number

Call forwarding

Test before use

No long term contract

Free calls between users

Access to 0120/0800 free dial

Cheap calls to any number

Call forwarding

Test before use

No long term contract

Free calls between users

Access to 0120/0800 free dial

The lowest calling rates in the market

App for VoIP calls to regular phone numbers in Japan and worldwide

Check our rates

how to use

It is really fast and easy!

application and maintenance fees!

Only for users with a My 050 number

N.B.

Measures to prevent misuse of our IP phone services.

International and
domestic calls